I own 1password, BUT MY "TRIAL EXPIRED"

nmeffert

This message shows up on my desktop software as well as my chrome plug-in. Thanks in advance for helping me fix this ASAP. It's interrupting my workflow.

Drew_AG

Hi @nmeffert,

I'm sorry for any confusion about the "Trial Expired" message you're seeing. We have information about that in this knowledgebase article.

Which version of 1Password for Mac do you currently have installed on your Mac? I searched in our system for the email address associated with your forum account, and it looks like you have a license for 1Password 3 for Mac, but not version 4 or 5. I resent your license info to your email address, so you have a copy of that. If you think you purchased an upgrade to version 4/5 from the AgileBits Store under a different email address, you can have that license resent to you from the "I've lost my license" section of this site.

Or is it possible you purchased 1Password for Mac from the Mac App Store? In that case, you'll need to reinstall the Mac App Store version of 1Password (the "Trial Expired" message only appears for the AgileBits Store version). Just launch the Mac App Store, make sure you're signed in with the same Apple ID you used to make the purchase, and reinstall 1Password from the Purchases section.

If you never upgraded your 1Password 3 license to a 1Password 4/5 license and would like to do so, you can enter your version 3 license code on this site to see your upgrade discount & options.

I hope this helps to clear up some confusion, but please let us know if you have more questions about that - we're here for you! :)

nmeffert

Thanks Drew. This worked. Cheers!

Drew_AG

Great, I'm glad that helped! :) If you need anything else, just let us know.