I Password screen is black (nothing) shows when I open app.. May I please speak to someone by phone?

Solarity
Solarity
Community Member
in iOS

I really need to speak to a live person.

Comments

  • danco
    danco
    Volunteer Moderator

    AgileBits do not provide phone support.

    They will provide support by email. They monitor the forums and will suggest the best way to contact them.

    However it is very rare for direct email support to work better than forum support as the first line of help.

    Are you not willing to describe the issue on the forum, even in general terms? So often this is the speediest way to get help.

  • Ben
    Ben

    Hi @Solarity,

    Live person here. As @danco mentioned these forums are the quickest way to get support, but if you'd prefer to email us you can drop us a note to support+forums@agilebits.com with a link to this thread and a description of the problem you are having, along with the iOS version you have, and version of 1Password installed.

    That said, with no other information provided, the first troubleshooting step with a problem like this would be to try restarting the phone:

    https://support.apple.com/en-us/HT201559

    Thanks!

    Ben

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