I need Help - license purchase information

Gail

Hi, My name is Gail, and I work for a small Law office of 4. We have 4 Macs, 1 Mac laptop, 2 Iphones, and 1 Ipad. I need to know if we are all allowed to use the one license for work related information only. My boss already has 1password on her ipad & iphone for her personal information. She would like to be able to synch hers to our office 1password, will that be possible? We have just purchased 1 license, but I have not started to use it yet.

Vee_AG

Hi @Gail,

Thanks for your interest in using 1Password at your law office!

I see that you purchased a single license for 1Password 5 for Mac a few days ago. I'd like to clarify our license policy a bit: a single user license can be shared by up to six family members living in the same household. For businesses/organizations, we sell multi-seat site licenses in our business store. If you'd like a refund for the single license so that you can purchase the site license, let us know and we can process that for you right away. We apologize if this was unclear when you made the original purchase!

My boss already has 1password on her ipad & iphone for her personal information. She would like to be able to synch hers to our office 1password, will that be possible?

Yes, this is definitely possible. Check out our knowledgebase article on vault sharing with Dropbox for detailed instructions. Cheers!

Gail

Based on our needs, what would the multi-seat licenses cost? Thanks

Drew_AG

Hi @Gail,

Have you had the chance to check out our business store? You can enter the number of seats you require there, and the store will calculate the price for you.

I hope that helps! If you have additional licensing questions, please let us know, or feel free to send us an email here: support+licenses@agilebits.com

Thanks! :)

Gail

I DID, NOW WE JUST NEED TO FIGURE OUT IF THIS WILL WORK FOR US. HOW WOULD I GO ABOUT GETTING A REFUND? AND HOW MUCH TIME DO I NEED TO GIVE? MY BOSS IS AWAY ON BUSINESS AND RETURNS LATER THIS WEEK.
THANKS

Vee_AG

Hi Gail,

We can issue a full refund within 30 days of the purchase date, 4/27, and all we'd need from you is confirmation that you do want the refund, and it'll be returned to the card/account you used to make the purchase. Thanks!

ref: 842910

Gail

Hi Vee,
I would like to request the full refund now please. I will look into the business license next week when the boss is back.
Thank you for you help and could you send a confirmation of the refund.
Gail

Drew_AG

No problem at all, @Gail! :) I just processed the refund for you, and the credit should be reflected in your account soon.

Please let us know if you have any questions or need anything else!

Gail

Thanks Drew.
Sorry for the trouble.

Drew_AG

You're very welcome! And don't worry, it's no trouble at all. :)