1Password Crash on Adding Tags

fastballspecial

Hello,

1) I've been sorting through my 1Password and it has been constantly crashing (or behaving very slow) when adding tags.
2) I also noticed that my tags do not all show up on my screen and they trail off to the right side so I have trouble reading all of them .

Any help would be appreciated.

Thank you

Stephen_C

As you've posted in the 1P for Mac forum I'm assuming you're using 1P for Mac. Please tell us what version of 1P you are using (go to 1Password > About 1Password, click on *Copy to Clipboard" and post the result here).

It would also be useful to know how you are adding the tags (typing and using auto-complete, dragging and dropping or creating a new tag).

Note this is really addressed to the crash problem. (Incidentally, have you submitted the resulting 1P crash reports to AgileBits?). I believe your second point is a known issue when there are many tags for a single item.

Stephen

thightower

@fastballspecial

Re:

1. I had several issues a while back regarding tags crashing 1Password too.
   It was tagging items in rapid succession at least in my opinion it was. Might this have been your issue ? I was applying tags to items in the software section for the year I purchased an item. It was really easy to add multiple items at once. I ended up just slowing my work flow down to tag items at a slower pace.

2. This has been fixed in the current beta. You should see a change in the next release, unless they find an issue/bug that would prohibit it from being released. To be more specific the tags now wrap to a new line instead of extending off the page.

littlebobbytables

Thank you for that @thightower, I don't think I'd have been much use here as it seems we're discussing extensive use of tags, well beyond the level I currently use them.

fastballspecial

Thank you all.

@thightower the issue is exactly as you described. When I am typing a few tags in a row, it tends to crash the system.

@Stephen_C I have submitted the dozen or 2 times the app has crashed (using v5.3). I am typing the tags. Maybe I should try and drag them instead?

Thanks!

Stephen_C

Maybe I should try and drag them instead?

Note that if you want to try that you drag the item to the tag, not the other way around. I mention only to make sure it's clear.

Stephen

littlebobbytables

Having only recently realised about the dragging of items to a tag I have to say, I find that an easier way of doing it anyway as well as allowing you to tag multiple items at the same time.

@thightower It might be I'm just really slow but I tried adding new tags to a test item. I added a through to m but it didn't crash on me. I found it hard trying to add multiple tags to an item quickly though so it might be you're just a lot quicker? I then tried adding ~200 items to a bunch of tags quickly but it didn't fall over there either. Is there anything you can suggest to reliably cause a crash?

thightower

@littlebobbytables

I sent in several Crash Reports on the issue. I believe Rick has them or had them. It has been a small period of time since I had the issue. I was able to semi reliably reproduce it. I was viewing all items in a secondary vault, software section to be exact. I would command click as I scrolled the list on each entry corresponding to the time frame I was looking for. I would go for a few maybe ??? 10 to 15 items selected. Then drag them over to the tag and drop them on top of it.

Megan

Hi @thightower ,

Thanks for submitting the crash reports! It sounds like you've been unable to reproduce this recently - is that correct? And just to confirm, you're using our beta version, right?

thightower

I have not had the issue since, originally posted, but doubt I would have seen it as I completed most of my tagging. Always beta for me unless you happen to push a stable.

littlebobbytables

I've never been 100% sure what happens with crash reports so as long Rick has them that's okay :smile: