Can't add license

bnaylor
bnaylor
Community Member
in Mac

is there a phone number I can call and someone can walk me through this? The license I purchased is for 1Password 3 for Mac. I can't complete the registration process. The item is grayed out in download area. do I have to purchase a separate license for 1 Password 5?

Comments

  • hawkmoth
    hawkmoth
    Community Member
    edited May 2015

    There is an upgrade cost to move from version 3 to version 4 & 5. Did you just now buy version 3? I'm not aware that anyone is selling it independently anymore. Perhaps you could give us some addition details?

    The upgrade from version 4 to 5 is free, and they use the same license file.

  • Drew_AG
    Drew_AG
    1Password Alumni
    edited May 2015

    Hi @bnaylor,

    I'm sorry for any confusion about the license! 1Password 4 and 5 for Mac require a license file, and cannot be activated with a license code from version 3. I found your license in our system by searching for the email address associated with your forum account, and it doesn't look like you bought an upgrade to 1Password 4 or 5 for Mac. If you think you may have purchased an upgrade to version 4/5 from the AgileBits Store under a different email address, you can have your license resent to you from the "I've lost my license" section of this site.

    If you never upgraded your 1Password 3 license to a 1Password 4/5 license and would like to do so, you can enter your license code on this site to see your upgrade discount & options.

    I hope this helps to clear up some confusion, but please let us know if you have more questions about that - we're here for you! :)

    ref: 111467

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