incomplete Sync with Mac-iOS

AlbertL
AlbertL
Community Member
in iOS

Hi all,

I have 1 password 5 (5.3.1. - Agile Webstore) and IOS 5.4.1 with Pro features. I had to re-install my phone (new HW) and installed 1password on iOS. After setting the sync via dropbox, out of the 111 items (multiple categories - including the "pro" ones like passport), only 46 items were synced.

I tried disabling and re-enabling sync, removing iOS app and re-installing. But nothing has fixed the issue. Is this something you have seen before?

Thanks,

Comments

  • Ben
    Ben

    Hi @AlbertL,

    Thanks for taking the time to contact us with this issue. I apologize for the trouble. It sounds as though perhaps your Mac is not actively syncing with Dropbox. Could you please check the settings on your Mac and verify it is set up properly to sync with Dropbox?

    Also could you please try checking 1PasswordAnywhere to make sure the data from the Mac is actually making it to Dropbox? Instructions can be found here:

    https://guides.agilebits.com/1password-mac/4/en/topic/using-1passwordanywhere

    Thanks!

    Ben

  • AlbertL
    AlbertL
    Community Member

    Hi Ben,

    Thanks your reply. Indeed, you are right, the data is on my Mac but not making to the file on drop box. But I verify my settings on 1Password5 on my mac and it does say on the preference->Sync that Dropbox is selected. It also mentions that the last sync was 2 minutes ago.

    Is there a way to force the sync again? Should I delete the file on dropbox? Thanks for your help.

  • Ben
    Ben

    Thanks for the update @AlbertL. In that case I'd like to ask you to create a Diagnostics Report from your Mac:

    https://support.1password.com/diagnostics/mac.html

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track down the Report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

    Ben

  • AlbertL
    AlbertL
    Community Member

    Hi Ben, I think I am good. I deleted the file in dropbox and synced from scratch. Thanks!!

  • Ben
    Ben

    Great! Thanks for the update. :)

This discussion has been closed.