WLAN no sync 1P iOS 5.4.1 Pro with 1P 5.3.1 on Macbook

petertom
petertom
Community Member

recently I cannot sync my iPhone 5 iOS 8.3 by Wi-Fi with my MacBook Pro Yosemite 10.10.3, both with latest versions of 1P Pro. When activating WLAN sync 1P asks to open 1P version 4 for Mac ...

Comments

  • Hi @petertom,

    Sorry to hear about the trouble getting WiFi syncing to work. We did make some changes to the way WiFi sync works, which may necessitate re-enabling WiFi sync on the Mac:

    https://guides.agilebits.com/1password-mac/5/en/topic/sync-wi-fi

    Please let me know if that helps.

    Thanks!

    Ben

  • petertom
    petertom
    Community Member

    Hi bwoodruff,
    thanks for your response! Yes, re-enabling WiFi sync on my Mac I've already tried. I stopped WLAN sync, tested syncing via dropbox, what works, stopped sync via dropbox and enabled WiFi sync again without success. I also deleted and re-installed 1P on my iPhone.
    petertom

  • Okay, thanks @petertom. Could you please try using an ad-hoc network to sync?

    https://support.1password.com/wifi-adhoc/mac.html

    If that still doesn't work, I'd like to ask you to create a Diagnostics Report from your Mac:

    https://support.1password.com/diagnostics/mac.html

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here containing your ticket ID once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

    Ben

This discussion has been closed.