Computer Not Found ?!

Todd P

I am trying to sync my iPad and my iPhone to my Macbook Pro running X 10.10.3. Both devices display "Computer Not Found" when I try to manually begin sync through the settings on the devices. I have used 1P for more than a year and successfully synced it many times, but not today.

I have 1Password 5.3 on my mac and 5.4.1 on my iPhone and iPad. All three devices are on the same network, open and running at the same time. All three have wireless sync enabled and have been connected through the secret password and have successfully synced in the past. The wireless sync box is selected on all three.

I have rebooted all three devices several times and opened the three apps in every possible configuration of which order to open them in. I have removed each from the wireless network and rejoined. Other syncing of internet, notes, contacts, email, etc., is working with no problem. I purchased through you and do not use iCloud sync.

Ben

Hi Todd ( @Todd P )

I'm sorry to hear about the difficulty you're having with 1Password's WiFi syncing. It sounds as though the difficulty in this case is likely either with the Mac or with your network.

Let's see if we can rule out the network first. Please try setting up an Ad Hoc WiFi network and see if your devices are able to sync over that:

https://support.1password.com/wifi-adhoc/mac.html

Please let me know if that works.

Thanks!

Ben

Todd P

Thanks! That seemed to do the trick.

Ben

Okay, thanks! In that case there is something with your network that is preventing 1Password from syncing normally over it. You could of course continue to sync using an Ad Hoc network, if that isn't an inconvenience, but if you'd like to try resolving the issue with your network some things to look at are:

Firewall settings (are your Mac and iOS device allowed to talk to each other?)
Router / wireless access point firmware (latest versions?)

Thanks!

Ben

danco

There is a bug in Bonjour (I think) that changes a computer's name on the network. A computer named MyMac will get changed to MyMac(1) then MyMac(2) and so on. Could this be the issue?

littlebobbytables

It could be @danco, I also find Bonjour simply wigs out on me a lot and every so often I have to reboot an iOS device or Mac to get things working. It isn't just 1Password either. I wirelessly backup my iOS devices to iTunes on my Mac Mini which is always on. So in theory they should all be making a backup every couple of days when they're connected to a power source given the Mac and iTunes are always on.

Instead what I find is backups can be 2/3 weeks out of date and it won't restart until I maybe reboot the iOS device and restart iTunes. My personal findings are Bonjour flakes out a lot and it isn't the router.