Software update crashed 1 Password 5 for Mac

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Chris32
Chris32
Community Member

I have a MacBook Pro running Yosemite 10.10.3 & Safari 8.0.5. I have been running 1 Password 5 with no problems. I recently got and message that there was an update & I installed it. Ever since 1 Password 5 won't open & I get error message.

Please let me know what I can do to get my 1 Password 5 back in service. Thanks

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  • Stephen_C
    Stephen_C
    Community Member
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    Please try this:

    1. Drag the 1P app to the trash (don't use any app cleaner tool, which is likely to try to delete files you need to keep).
    2. Empty the trash and reboot.
    3. Re-download and re-install 1P.

    Stephen

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @Chris32,

    I'm sorry you're having trouble opening 1Password! Did Stephen's suggestion help? Please let us know how it goes, and if it's still a problem we'll continue from there. Thanks!

  • Chris32
    Chris32
    Community Member
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    Hi Stephen & Drew. Yes I followed the steps & believe I'm back in business. One follow-up question: when I bought my original 1 Password I got an actual alpha/numeric "key". I can't locate a corresponding license "key" for my 1 Password 5 which was a free upgrade from the 1 Password 4 I purchased in Oct. '13. Can you help me locate it. Thx again for great products & a solid support mechanism. Chris

  • peri
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    Hey @Chris32. I'm glad to hear that you're back in business!

    1Password 4 and 5 no longer use a license key. Instead, 1Password is now registered with an applet. Go ahead and enter the email you purchased your license with into this site to request your license be resent to you:
    https://agilebits.com/store/licenses

    In the receipt email, you'll see a link next to "License:" which reads, "Click here to Apply Your 1Password License." Go ahead and click that and your license will be automatically applied. That should do the trick!

    Let us know if you need anything else! :)

  • Chris32
    Chris32
    Community Member
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    Peri, thx for the info. I followed your directions & I believe that I got the 1Password 5 License properly applied. Once again Agilebits has a robust support system which is greatly appreciated. Your password management products are a top referral by me to my Mac/IOS user friends. Keep up the excellent work on product enhancement. Chris

  • Drew_AG
    Drew_AG
    1Password Alumni
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    @Chris32, on behalf of Peri, you're very welcome! I'm glad the license issue is all sorted out now. Thank you so much for your kind words about 1Password and our support system! We truly appreciate it. We wouldn't be where we are today without awesome users such as yourself, so thank you for cheering us on! :)

This discussion has been closed.