1Password Registration: Could Not Add License
I purchased an upgrade from 1Password 3 to the 1Password 5 for Mac / iPassword 4 for Windows bundle from the Agile Web Store.
On my iMac and Mac mini, I successfully registered iPassword 5.3.1 using the instructions in my confirmation email:
"Register: With 1Password downloaded, click here to automatically add your license"
However, on my MacBook Pro, the download of the license stalls for a couple of minutes, followed by this message:
Could Not Add License
The license could not be automatically downloaded
and installed. Try' downloading the lile manually' and
then drag-and-drop it onto the License window.
I can't find any instructions on how to manually download the license file.
All three Macs are running OS X 10.10.3.
— Ward
Comments
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Hi @Ward,
Recently we attempted to tweak how our email works as the wording and formatting seemed to confuse a number of people and didn't play nice for anybody using a gmail address. This only applies to emails sent out now obviously so I'm going to resend you the email for your licences.
Under 1Password 5 for Mac you should see a link titled Click here to Apply Your 1Password License. When you click that it will open a webpage in your default browser and attempt to install the licence file but also download it directly to your default download location (for me it's Downloads). So even if the automatic installation still doesn't work you should find the file is now downloaded for dragging.
Hopefully that helps but if not please do let us know.
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Thanks, Bobby. The "click here" link in the new email message was a double success on my MacBook Pro: (1) automatically registered my copy of iPassword 5 for Mac and (2) downloaded the license file in case #1 didn't work.
— Ward
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That's great to hear @Ward :smile:
As this seems to be resolved I'm going to close this thread but if you have any questions or issues in the future don't hesitate to post!
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