Provisioning Profile is Broken

d_limiter
d_limiter
Community Member
in iOS

Hello,

I suddenly am having the following problem on my iPhone 4s with iOS 8.3. I have been using 1password on my iPhone since version 4 with no issue.

I tried to launch 1password 5.4.1 on my iPhone. When it launched, instead of showing me the password screen, it showed me the setup screen, asking if I wanted to create a new vault or sync an existing one. I chose sync, and it found my iCloud backup. I typed my password, and it seemed to restore the backup just fine. However, it then gives me the following error message:

"Failed to create application data directory. Your provisioning profile is broken and must be fixed."

Once I dismiss this error box, 1Password downloads my vault data. However, if I try to search for any of my items, or if I try to browse logins, then the program crashes out. When I restart 1password, the whole cycle repeats.

Interestingly, the program just crashes with search or browsing logins. I can browse notes, credits cards, identifies, etc. just fine. But search and logins crashes the program and wipe the data.

Any help appreciated!

Comments

  • hawkmoth
    hawkmoth
    Community Member
    edited May 2015

    Are you satisfied that your data is intact on Dropbox (and/or you desktop machine)? If you are, and if I were you, I would:

    Open your installation of 1Password, go to Settings > Sync> Sync Service and turn off syncing. Don't delete the data in the cloud.

    Settings > Advanced and select the option to Erase Data and settings. The application will close.

    Then delete 1Password and reset your device.

    Download a fresh copy of 1Password and install it. When you open it, answer that you've used it before and follow the prompts to find your data on Dropbox.

    Unless your Dropbox database is corrupted, I would expect it will fix this.

    Let us know.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @d_limiter,

    If you haven't already tried hawkmoth's suggestion then you could pare it down a little.

    If you delete the 1Password for iOS app it removes all the data files associated with application but it won't touch iCloud or Dropbox. Given the current state the app is in I don't think you're losing anything by trying this.

    1. Delete 1Password for iOS.
    2. Reboot the iOS device.
    3. Download 1Password for iOS again.

    Does it behave any better in pulling the sync data from iCloud this time?

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