delete app from iphone6

judgeh
judgeh
Community Member
in iOS

i accidentally deleted my password app. how do i restore my vault i have an iphone 6 and back everything up to icloud. when i try to recover from icloud i only get an earlier version of 1 password i use to use not the most current vault

Comments

  • Ben
    Ben

    Hi @judgeh,

    I'm sorry to hear you accidentally deleted your 1Password app. The way that 1Password works is that all of your data is stored only on your device unless you explicitly back it up ( https://support.1password.com/ios-itunes-backups/ ) or sync it. If your sync with iCloud was outdated, and you did not make a backup more recently than the data that is in iCloud, unfortunately the data in iCloud would be the latest available. AgileBits does not store any record of your 1Password data.

    As for your iCloud data being outdated... Is it possible you switched to another sync method at some point along the way, and that your data would exist there? If you switched to Dropbox at some point, you can learn about setting up Dropbox sync now that you've reinstalled here:

    https://support.1password.com/dropbox-introduction/

    If you switched to WiFi sync, do you still have the latest version of your data on your computer?

    Thanks!

    Ben

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