Missing Pro features

DLDavidson
DLDavidson
Community Member
in iOS

Hi - I just discovered 1Password and started using it today. I was impressed and purchased the pro features. Unfortunately they are no where to be found (although in Settings/Pro Features the purchase is acknowledged). I'd appreciate your help in gaining access to these extra features. Thanks kindly.

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Sorry if this is an irritating question :) but what exactly are you not finding, from the pro features? The only reason I ask is because you won't see some of them unless you have the feature that is supported (e.g., multiple vaults, Apple Watch).

    If you go to 1P Settings > Pro Features does it say Purchased?

    (I'm assuming you're still logged in with the same Apple ID as you used when you made the in-app purchase.)

    Stephen

  • Megan
    Megan
    1Password Alumni

    Hi @DLDavidson ,

    I'm sorry that you're having trouble with the Pro features. Like Stephen, I'm not quite sure where things are getting tangled up here. Could you provide us with a bit more detail?

  • DLDavidson
    DLDavidson
    Community Member

    Thank you for getting back to me. I realized that I was not navigating properly and eventually found what I was looking for. I was in the login area and did not realize I simply had to back out of that to categories in order to add them. Problem solved. The program is great, by the way. I'm very happy with it.

  • Ben
    Ben

    Excellent! Thanks for the kind words. Glad to hear you got it figured out. If there is anything else we can do, please don't hesitate to contact us.

    Ben

This discussion has been closed.