A login is missing but it's not in the Trash

workingdesign

We are missing a login item, but I can't see it in the Trash, and we have not emptied the trash for a long time. There are many older entries still in there. Is there any accidental (or intentional) way someone could have fully deleted one item, while leaving the rest of the trash untouched?

We are also wondering if there is a way to track past activity: who logged in from where, and what they did?

Vee_AG

Hi @workingdesign,

Thanks for contacting us about this unusual case. Hopefully we can help you sort it out.

First I'd like to ask what version of 1Password you're using. If you could, please open the main 1Password app and from the menu bar, select 1Password > About 1Password, click the "Copy to Clipboard" button and paste that version information into your reply here. That would be helpful for our conversation going forward. For this post, I'll assume you're using 1Password 5 for Mac.

We are missing a login item

For the sake of being thorough, have you tried using the search bar at the top of the item list in the main app to find it? If you click the magnifying glass and select "Show Search Options," you can do a more specific search for the item you're missing. Also be sure to check in any other vault you may have, as items can be moved between vaults.

but I can't see it in the Trash, and we have not emptied the trash for a long time. There are many older entries still in there. Is there any accidental (or intentional) way someone could have fully deleted one item, while leaving the rest of the trash untouched?

No, at this point there's not really any way to do that, so hopefully it's just hiding. But we do have an open issue for this request; would you like me to add your vote?

We are also wondering if there is a way to track past activity: who logged in from where, and what they did?

Sorry, but this answer is a no as well. Would you want that feature? I'm not sure if it would be possible to implement or widely desired by users, because it seems a little like spying, but I could run it past the developers if it's something you'd really like to have.

Thanks, and I look forward to your response!

ref: OPM-1418

workingdesign

We are on Version 3.8.21 ! I guess that's not so good. But when I check for updates it says "3.8.22 is available." You are actually up to 5?

But we have four (I think) different licensed users on this app and we all have different OS (due to older computers). Should each of us update our local version individually? How does that work? If I am on Yosemite and a colleague is still on Mountain Lion, can we all update to the latest 1PassWord version? If we can't, should we all have different versions?

But yes, I have used the search field and searched "everything" for key words, and looked in all my Vaults. So this is a mystery. I may try to restore some older backups and see if it turns up.

I would appreciate a tracking feature. Given that this is a security application, it doesn't seem intrusive to want to know about activity.

I can see the use of being able to secure delete one entry while still leaving the rest of the Trash suspended.

wkleem

I think it depends on how you save your logins. I've come across situations where the logins are unnamed, usually when I wanted to change passwords but created a new login instead of updating the login. You can also try restoring your keychain from a previously known backup.

A new 1Password purchase covers versions 3, 4 and 5 so you're safe there.

AGAlumB

But we have four (I think) different licensed users on this app and we all have different OS (due to older computers).

@workingdesign: Ah, I wonder if this is connected to The Mystery of the Missing Login. Are you syncing or otherwise sharing 1Password data between these computers?

Should each of us update our local version individually? How does that work? If I am on Yosemite and a colleague is still on Mountain Lion, can we all update to the latest 1PassWord version? If we can't, should we all have different versions?

The versions used on your various computers shouldn't matter, unless you are expecting them to interoperate to some degree, or have similar functionality. 1Password 5 requires Yosemite, while 1Password 4 will run on Mountain Lion (and Mavericks). However, a 1Password 5 license will work for 1Password 4 as well.

We are on Version 3.8.21 ! I guess that's not so good. But when I check for updates it says "3.8.22 is available." You are actually up to 5?

Nothing wrong with using an older version that's working for you. The downside is that, as 1Password 3 and 4 are no longer in active development they will not benefit from new fixes, features, and improvements in 1Password 5.

With that in mind, 1Password won't offer you updates for new major version, only minor revisions, as a major release such as 4.x or 5.x may or may not be compatible with your Mac. We don't want to cause any undue trouble. Also, most major versions are paid upgrades. You can check your license for upgrade pricing at our site.

I would appreciate a tracking feature. Given that this is a security application, it doesn't seem intrusive to want to know about activity.

As 1Password is not a centralized service (it's a single app that runs on your machine under your user account), there simply isn't a way to track any of this as you describe. The only authentication it does is using your Master Password, and 1Password cannot distinguish between you or anyone else who is able to provide it to unlock your vault. We will certainly consider this and other changes over time as we evolve 1Password in the future, but right now 1Password is like a safe deposit box: it won't ask you for ID, only that you turn the right key. ;)

But yes, I have used the search field and searched "everything" for key words, and looked in all my Vaults. So this is a mystery. I may try to restore some older backups and see if it turns up.

The only other possibility is that the individual [randomUUID].1password file for the item in question was deleted in the filesystem, which could be user error, data corruption, or an overzealous 'cleaner' app.

Anyway, this is a lot of information, so be sure to let me know if you have other questions. :)

workingdesign

Thanks for your reply! I am wondering about this comment you made:

But we have four (I think) different licensed users on this app and we all have different OS (due to older computers).

@workingdesign: Ah, I wonder if this is connected to The Mystery of the Missing Login. Are you syncing or otherwise sharing 1Password data between these computers?

Yes we are synced using Dropbox. I've tested our sync and it seems to be working fine. How could this be connected to a missing item?

Vee_AG

Hi @workingdesign,

It could be possible that someone else moved it to another vault of theirs. Have you had each of the others search their other vaults and trash for the missing login?

workingdesign

I thought that the sync was total. That if I create a vault, everyone sees it. And that the trash is also universal. I didn't know individual users could have their own vaults or trash -- I thought we all see the same thing.

Vee_AG

Ah, we may be on to something. Each vault is shared and synced individually, each shared vault has its own Master Password, and each vault has its own trash.

It's possible and common in a setup like yours for each person to have their own personal vault(s) in addition to a shared vault. So I'd suggest having each of them search all their vaults and trash for it.

Otherwise, trying to find it in a restored backup would be a decent alternative. Hope it turns up!