Update Causing Load Failure

markbulk
markbulk
Community Member
in Mac

I'm getting a "1Password 5 cannot be opened because of a problem." on startup after I ran the last update. I've deleted preference files and tried to re-install to no avail. My password file appears to be fine. Despite the Version showing up as ??? below, I believe (from Info on the 1Password 5 app file) it to be version 5.3.

What approach is most likely to get me up and running right away? Or what other corrective action should I take?

Details from crash report:
Process: 1Password 5 [99744]
Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
Identifier: com.agilebits.onepassword4
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 5 [99744]
User ID: 503

    Date/Time:             2015-05-14 16:13:19.030 -0400
    OS Version:            Mac OS X 10.10.3 (14D136)
    Report Version:        11
    Anonymous UUID:        073BAECE-D5E1-BBB8-38FA-2449E9EDFA44

    Sleep/Wake UUID:       1DDEBCEC-A87A-4313-9783-240E1A1156F0

    Time Awake Since Boot: 1100000 seconds
    Time Since Wake:       1700 seconds

    Crashed Thread:        0

    Exception Type:        EXC_BREAKPOINT (SIGTRAP)
    Exception Codes:       0x0000000000000002, 0x0000000000000000

    Application Specific Information:
    dyld: launch, loading dependent libraries

    Dyld Error Message:
      Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
      Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
      Reason: image not found

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Please try this:

    1. Drag the 1P app to the trash (don't use any app cleaner tool, which is likely to try to delete files you need to keep).
    2. Empty the trash and reboot.
    3. Re-download and re-install 1P.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @markbulk,

    Let us know how you get along with Stephen_C's suggestion. It's always cured this ill in the past so I'm confident it should resolve your issue too :smile:

  • markbulk
    markbulk
    Community Member

    Following the instructions exactly worked for me. I will add this to my list of things to do when apps stop working. Thanks!

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hopefully you won't have to again @markbulk but it's handy to know, at least once you also know it won't harm your vault in any way :wink:

This discussion has been closed.