Just bought 1 Password 5 and have serious problem

cyber-1
cyber-1
Community Member
edited May 2015 in Mac

I just upgraded my 1 password on mac yosimite. Get error. We Got a Problem, You dont have permission tosave the file Data in the folder 1 Password 4, then a pop up of 1 Password mini failed to open database because of the following problem: (null(. Then Data couldnt be moved to 1 Password 4 because either the former doesn exist or the folder contaaining the latter doesnt exist. I have read all your other files and cant find a solve. I need help ASAP as I have many passwords and have disabled 3 and deleted it.

ref: CTU-54751-934

Comments

  • Stephen_C
    Stephen_C
    Community Member

    The forum search is your friend. A search for don't have permission revealed this thread which seems to be a very similar problem. See if what's discussed there helps you.

    Stephen

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @cyber-1,

    I'm sorry to hear you're having this problem with 1Password! I see that you also emailed us about this issue and are already receiving help from a couple other members of our support team. To avoid confusion, I'll close this thread and we'll keep the conversation going via email so we don't duplicate efforts between here and there. Hopefully we'll get this all worked out soon. Thanks so much for your patience! :)

    ref: CTU-54751-934

This discussion has been closed.