Upgrade to 1Password 5.3 today and it refuses to open!

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Mjhrich
Mjhrich
Community Member

Hi there, I installed the upgrade to 1Password 5.3 today and it refuses to open! I am running OS 10.10.3. Thanks! Meredith

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  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @Mjhrich,

    I'm sorry to hear 1Password won't open after installing the update!

    I am sure we'll be able to help solve this, but first we'll need to know more about the problem. Can you please let us know exactly what happens when you try to open the 1Password app? Do you get any error messages? If so, what do they say? Are you double-clicking the 1Password.app in the Applications folder? If not, how are you trying to open it? The more you can tell us about what's happening (or not) on your end, the better we'll be able to diagnose the issue and help get things all sorted out for you.

    Thanks in advance!

  • JSchoeck
    JSchoeck
    Community Member
    edited May 2015
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    Hey 1P-team,

    I have the same problem (although I'm not sure which version was updated to which version).
    The program crashes with the following error when starting it via the Launcher (space + cmd, typing 1Password - or via the launch bar):
    _ Process: 1Password 5 [9474]
    Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
    Identifier: 1Password 5
    Version: ???
    Code Type: X86-64 (Native)
    Parent Process: bash [9471]
    Responsible: Terminal [9465]
    User ID: 501

    Date/Time:             2015-05-16 14:58:48.507 +0200
    OS Version:            Mac OS X 10.10.3 (14D136)
    Report Version:        11
    Anonymous UUID:        90459126-3E30-325D-132C-DE1E63924CA6
    
    Sleep/Wake UUID:       1BF5BC75-96E3-4210-9213-222AAF1254A2
    
    Time Awake Since Boot: 320000 seconds
    Time Since Wake:       330 seconds
    
    Crashed Thread:        0
    
    Exception Type:        EXC_BREAKPOINT (SIGTRAP)
    Exception Codes:       0x0000000000000002, 0x0000000000000000
    
    Application Specific Information:
    dyld: launch, loading dependent libraries
    
    Dyld Error Message:
      Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
      Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
      Reason: image not found
    
    Binary Images:
    ...LOTS of stuff here, all looking the same ;) ...
    
    Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2 GHz, 4 GB, SMC 1.69f4
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In
    Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.24)
    Bluetooth: Version 4.3.4f4 15601, 3 services, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: Hitachi HTS545050B9A302, 500,11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: BRCM2070 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: Hub
    USB Device: IR Receiver
    Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1_
    

    When starting the 1Passwort "exec" in the program contents -> MacOS, a terminal window opens up with this error:
    _ Last login: Fri Apr 24 14:25:57 on console
    js-MacBook-Pro:~ js$ /Applications/1Password\ 5.app/Contents/MacOS/1Password\ 5 ; exit;
    dyld: Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
    Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
    Reason: image not found
    Trace/BPT trap: 5
    logout

    [Prozess beendet]_
    

    Please help!

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @JSchoeck,

    I believe these steps will resolve everything for you :smile:

    1. Quit both 1Password and 1Password mini. You can do this with the keyboard shortcut ⌃⌘Q when 1Password is open (it doesn't have to be unlocked).
    2. Drag the 1Password application from your /Applications/ folder to the Trash. Please don't use an app cleaner.
    3. Reboot your Mac.
    4. Download 1Password again from the same place you purchased it. So via Apple's App Store application if you're a MAS user and from our AgileBits Download page if you're an Agile Web Store (AWS) customer.

    With some of the earlier versions we've had some trouble with the update process. We're hoping that going forward that we've resolved it so hopefully you shouldn't need to do this again.

    I'm confident that those steps will result in a working copy of 1Password and it won't risk your data.

  • JSchoeck
    JSchoeck
    Community Member
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    Thanks, it did the trick! :)

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Glad we could get you back on track @JSchoeck :smile:

This discussion has been closed.