Purchased upgrade but had wrong email; what can I do? [additional support handled through email]

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JC83
JC83
Community Member
edited May 2015 in Mac

I purchased an upgrade to 1Password 5 and I just realized I had the wrong email. In addition I cannot open the download because there is an error that reads: "Safari can't open the file because no available application can open it" What do I need to do?

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  • Vee_AG
    Vee_AG
    1Password Alumni
    edited May 2015
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    Hi @JC83,

    Sorry to hear about the email mix-up! Please send us an email at support+forum@agilebits.com with a link to this forum discussion, and let us know all the information you used when registering: what email address you used, whether or not you personally have access to that email address, as well as your name and address and last 4 digits of the card you used to make the purchase. Once we have a look at the purchase details, we'll see if we can change the email address for you.

    Regarding the error message, you may be trying to install an incompatible version of 1Password. Which version of OS X are you running? 1Password 5 requires OS X 10.10 Yosemite. 10.8 and 10.9 can run 1Password 4, and 10.6 and 10.7 can run 1Password 3. Earlier versions can be found in the Legacy section at the bottom of our Downloads page.

    If you've purchased the license for 1Password 5, that's the same license file used to register 1Password 4, and it also comes with a key code you can use to register 1Password 3. If you have any further questions about this, we can resolve it in the email discussion. Best not to get our wires crossed. Thanks!

    ref: QJW-49843-282

  • AGAlumB
    AGAlumB
    1Password Alumni
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    I cannot open the download because there is an error that reads: "Safari can't open the file because no available application can open it" What do I need to do?

    @JC83: Just to build on what Vee said, if you're trying to download the 1Password app itself, it sounds like there may be an issue on your Mac with the built-in Archive Utility. Safari, by default, will attempt to uncompress archives which downloaded. Please try to open it manually instead:
    1. Locate the 1Password .zip file in your downloads folder
    2. Right-click it
    3. Choose Open With > Archive Utility

    It may be that .zip files are currently associated with another app which is not working properly. But if Archive Utility is not working, it may be damaged. You could try using a 3rd party app to open the .zip or contact Apple for assistance with their Archive Utility. I hope this helps! :)

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