1password master password working on some devices

RUS9

my 1password master password has bizarrely ceased to work on my computer, although it still works on my phone. any thoughts?

Stephen_C

In order for us better to guess what might be the problem please tell us:

1. what version of 1P you are using on your Mac (go to 1P > About 1Password and tell us exactly what it says there);
2. what version of 1P for iOS you are using (go to the 1P Settings screen and look towards the bottom for the version number);
3. your OS X version number and your iOS version number;
4. how you sync your 1P data (Dropbox, iCloud or wifi).

Stephen

RUS9

Thanks Stephen - answers as follows:
1. 4.1.2
2. 5.4.1
3. 10.8.5 and 8.2
4. I dont. I did it once when I put on the mobile app. i dont do it regularly. (probably happily so in this case as i would have no access to my stuff if i had....)
By the way I dont remember anything I did that might have changed the password , and the hint is for my original password - the one that still works on the phone
hope this helps
RUS9

Stephen_C

See if anything in this knowledge base article helps:

My Master Password is not being accepted. What should I do?

Stephen

RUS9

Thanks Stephen. I did actually look at the article yesterday but this didnt jump out at me. funny how a day makes a differnece. I did restore from a backup that was a couple of months old and the password still works. a good deal easier than creating a new vault. Thanks so much for the help and the speed of response.
RUS9

Megan

Hi @RUS9,

I'm so glad to hear that the link Stephen provided got you the answers that you needed - thanks for letting us know!

I hope that 1Password behaves perfectly for you from now on, but if you have any other questions or concerns, we're here for you! :)