I forgot my password on my iPhone and created a new vault

Judd
Judd
Community Member
in iOS

I forgot my password on my iPhone and created a new vault with a new password. Now it says I must sync with my original vault. Can I just use my new password on a new vault to access the app via my iPad and iPhone?

Comments

  • Ben
    Ben

    Hi @Judd,

    Sorry to hear you've forgotten your Master Password. I'd be happy to help you work through this.

    Can I just use my new password on a new vault to access the app via my iPad and iPhone?

    The short answer is yes, you can, but there are a few steps you'll need to take first. You can find most of them in this guide:

    https://support.1password.com/starting-over/ios.html

    If you're using iCloud sync, the steps to delete the old vault from iCloud are contained in that guide. You'll want to do that. If you're syncing using Dropbox, you'll want to login to the Dropbox website and delete the 1Password folder (the exact location of this may vary depending on your setup).

    Please let me know how it turns out.

    Ben

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