iPad crashes when trying to sync with Dropbox

ckelley65
ckelley65
Community Member
edited May 2015 in iOS

I'm setting up 1Password on my iPad for the first time. I have successfully synced with Dropbox with Windows and on my iPhone. When I try to sync to my existing vault, my iPad crashes right after I choose the vault file in Dropbox. I have tried uninstalling and reinstalling both Dropbox and 1Password, but I still have the same issue.

Here is my iPad crash report if it helps:

{"os_version":"iOS 8.3 (12F69)","bug_type":"110"}
Incident Identifier: 8D1B7AD2-D092-417A-838C-3ECB533B08F8
CrashReporter Key: 29bd5ff2561e778185af1aeac550f39ac68d9178
Hardware Model: iPad2,1
Date/Time: 2015-05-24 08:56:05.116 -0400
OS Version: iOS 8.3 (12F69)

panic(cpu 1 caller 0x83eb93f9): "WDT timeout: CPU 0 failed to respond"
Debugger message: panic
OS version: 12F69
Kernel version: Darwin Kernel Version 14.0.0: Sun Mar 29 19:45:16 PDT 2015; root:xnu-2784.20.34~2/RELEASE_ARM_S5L8940X
Kernel slide: 0x0000000003a00000
Kernel text base: 0x83a01000
Boot : 0x555fbfbb 0x00000000
Sleep : 0x5561c9d8 0x0002112e
Wake : 0x5561c9e6 0x00064341
Calendar: 0x5561ca40 0x000f0702

Panicked task 0x85087c60: 13742 pages, 102 threads: pid 0: kernel_task
[more task listed here ...]
Task 0x929ba630: 888 pages, 6 threads: pid 79: networkd
Task 0x94795c60: 905 pages, 4 threads: pid 84: nsurlstoraged
Task 0x970a2c60: 651 pages, 6 threads: pid 104: nsurlsessiond
Task 0x970a2630: 410 pages, 2 threads: pid 106: tccd
Tas

1Password Version: 5.4.1
Extension Version: Not Provided
OS Version: 8.3
Sync Type: Dropbox

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @ckelley65 ,

    I'm so sorry to hear that you're having trouble getting your iPad set up with 1Password. Now, I'm curious ... is your whole iPad crashing, or just 1Password? Let's see if we can get a better idea about where things are getting tangled up. I'd like to ask you to create a Diagnostics Report from your iOS device:

    https://support.1password.com/diagnostics/ios.html

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track down the Report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

  • ckelley65
    ckelley65
    Community Member
    edited May 2015

    Hi Megan,

    To answer your question, it causes my iPad to crash and restart, not just the app. I guess I did not explain it well. I can't send a diagnostic report from 1Password on my iPad, because when 1Password opens, it prompts me to create a new vault or link to an existing vault. It is at that step I am trying to link to an existing vault in Dropbox. When I try yo do that step, it causes my iPad to crash. Hope that clears up the misunderstanding.

  • ag_kevin
    ag_kevin

    Hi @ckelley65 ,

    I have a suggestion. Try this:

    1. First, download the latest version. An update was released yesterday.
    2. If it still crashes, instead of trying to sync an existing vault, create a new vault using the same master password.
    3. Once that has been created, go to Settings -> Sync and try to setup Sync with Dropbox. When it asks you to merge, say yes.
    4. If it still crashes, go back in, create a new vault, and then send us a report without trying to sync with Dropbox. Hopefully it will still have the information from the previous attempt.
  • ckelley65
    ckelley65
    Community Member
    edited May 2015

    I followed your suggestions, but was only successful creating a new vault. Here are the steps I took:

    I had updated 1Password to the new version last night, so I tried syncing to an existing vault, and experienced the same type of crash.
    Then, I successfully created a new vault, but it crashed while trying to merge vaults.
    Next, I tried sending a diagnostics report while in the new vault, but it crashed when I hit send.
    I signed in to the new vault again, and this time I was able to create and send the diagnostic report.

    My support ID for this issue is [#KSI-65879-685].
    Thanks,
    Crystal

  • Ben
    Ben
    edited May 2015

    Thanks for the report Crystal. I've forwarded it along to the appropriate team members, and someone will be back with you via email as soon as possible.

    Thank you!

    Ben

    ref: KSI-65879-685

This discussion has been closed.