iOS sync over wi-fi issue

alex_rus

Hi all! I've just installed 1Password on my MacBook as well as on my iphone 4s. Put some data into laptop application and now I need to sync iphone with MacBook over wi-fi. But I can't because iphone "doesn't see" MacBook - all I can see is only Refresh list button. What could be the reason and how can I fix it? thanks!

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: wifi

Ben

Hi @alex_rus,

I'd be happy to help you get WiFi sync working. Could you please let me know which version of 1Password for iOS you have installed? You can find the version number on the settings screen, or you can reference this image:

Thanks!

Ben

alex_rus

Hi Ben!

It's 1Password 5.4.2. And iOS version is 8.0.2.

br,
Alex

AGAlumB

@alex_rus: Ah excellent. You're all set from that end, but make sure you're using 1Password 4 or 5 on your computer as well.

Make sure you have Wi-Fi sync enabled on your computer, and then make sure Bonjour traffic is not blocked on your Wi-Fi network as well, or your devices won't be able to 'see' each other.

If you aren't able to set up your network, you can also use a direct, ad-hoc Wi-Fi connection between your devices to sync.

I hope this helps. Please let us know how it turns out! :)

alex_rus

Thanks!
will try later on today

br,
Alex

Ben

Please let us know how it goes. :)

alex_rus

Hi!

so i checked the version of app which installed on MacBook - it's 5.3.
Then I tried an ad-hoc connection - iPhone and MacBook connected successfully.
But nothing change in terms of sync - iPhone still can't see Mac while trying to sync 1Password :(

br,
Alex

alex_rus

desperate... :(

Ben

If even on an ad hoc network the devices cannot see each other then there is almost definitely either a problem with Bonjour (either on the device(s) or the network) or there is firewall or anti-virus software on the Mac causing a problem.

Have you tried restarting your Mac? Sometimes that will kickstart the Bonjour process.

alex_rus

yeah, I made several reboots actually :)

unfortunatelly I'm not that familiar with Bonjour so I need some Mac-driver to help with :)

Ben

@alex_rus,

Please download the free Bonjour Browser utility (3rd party):

http://tildesoft.com/files/BonjourBrowser.dmg

Open the DMG and move the app to your Applications folder and launch it. You should see a listing for 1password4 under 'local' in the list:

Please let me know if you see that.

Ben

alex_rus

did what you said

and I see only:

local - 1

alex_rus

Ben

Please click the little triangle next to local to expand the view.

alex_rus

pls have a look (it changed to local - 5) for some reasons

alex_rus

by the way, it seems that the view of Bonjour Browser depends on what is chosen here:

alex_rus

maybe I should choose certain option here?

Ben

Alex,

I suspect the problem may be the Russian in the name of the computer. Could you please try removing that and see if the devices can then see each other?

Ben

AGAlumB

@alex_rus: Indeed. Computer names can be pretty restrictive when it comes to network discovery try using a name with only Roman letters and (Arabic) numbers (Edit button in your screenshot above).

However, it is perhaps more likely that the OS X (or other) firewall or security settings are blocking the connection (as I mentioned above).

Since you're using an ad-hoc Wi-Fi connection, that takes the router out of the equation -- your two devices are connecting to each other directly. So it will be a configuration issue on one of those that is causing the problem. I see that you've restarted the Mac, but be sure to restart your iOS device completely as well. Please let us know what you find! :)

alex_rus

thanks, guys!

will try on Sunday as soon as I get back from Berlin

cheers!

alex_rus

got it!!!

just changed the name of my mac and that's it! :)

thank a lot, guys! it was really nice session ;)

cheers
Alex

AGAlumB

@alex_rus: Fantastic! Thanks so much for following up. I'm glad that worked for you. :) :+1: