Cannot find license key and not receiving license key to email when requesting.

truluc

I purchased a full license of 1Password sometime ago through the Apple Store. I am now trying to load 1Password onto a windows machine and do not have the license key. I have tried to request the license to be sent to the email I have on file, but nothing. Please advise.

---

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: dropbox

Megan

Hi @truluc,

I'm sorry to hear that you've been having trouble getting your license information sorted out. Now, since you purchased from the Mac App Store, we won't have any license information stored for you in our records - Apple just doesn't share those details with us.

1Password is a separate purchase for each platform that you wish to use it on, so you will need a separate license to use 1Password for Windows. However, if you send your Mac App Store purchase information in to our team at support+licenses@agilebits.com, we'd be happy to hook you up with a bit of a discount on your purchase of a Windows license. :)

I hope this helps, but please let me know if you have any other questions or concerns.

truluc

Understood. Thank you.

Megan

Hi @truluc,

We're always happy to help. ;)