Sync Issues between iMac and iOS versions of 1Password

GregoryBarnes
GregoryBarnes
Community Member

New entries I make in 1Password on my iMac aren't being synced to 1Password on my iOS devices. How can I remedy this so all my devices have the same up to date passwords in 1Password? I'm using 5K iMac with Yosemite 10.10.3, iPhone 6 iOS 8.3, iPad Air 2 iOS 8.2.3


1Password Version: iOS v5.4.2, iMac v.5.4 Beta-16 (540016)
Extension Version: Chrome 4.3.1.90
OS Version: OSX 10.10.3
Sync Type: cable/wifi

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @GregoryBarnes,

    Thank you for all the versions etc. Now I see you state that you're syncing via cable/wifi. We used to support USB syncing but that was some time ago with an older version of iTunes. That would mean that if you're not a fan of the cloud (many aren't) that Wi-Fi Sync would be the option for you.

    So the first place to start would be to verify that Wi-Fi Sync is correctly set up on both your Mac and iOS devices.

    If Wi-Fi Sync is correctly set up but syncing is still not happening then obviously we have a problem.

    The first step worth trying is to see if a reboot of both the Mac and iOS devices helps at all. iOS 8 and Yosemite brought a number of issues with networking and Bonjour. Apple are working on it but for the moment I find I often have to reboot my devices to give Bonjour the required kick in the pants that it needs.

    If that doesn't help can I ask, are you receiving any sort of error message? any message would appear on your iOS device as it needs to contact the Mac.

    So there are a couple of things there to try/confirm and if need be we'll work with you if none of that helps. Please do let us know how you get along though :smile:

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