iPad not syncing, but syncing between Mac & iPhone works.

emiron

I am running V 5.3 for the iPhone, v 3.9.1 for the iPad, v 5.32 for the Mac.
I have an iPad 2 running iOS 8.3. My Mac is running 10.10.3. I use Dropbox. I have one vault and the primary vault is the same according to settings in iPad.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Ben

Hi @emiron,

Sorry to hear about the trouble syncing.

Please try this for me:
1) Add a uniquely named secure note on each device
2) Login to 1PasswordAnywhere and see if the note appears: http://learn2.agilebits.com/1Password4/iOS/Tutorials/ios-1pa.html

This will help us narrow down where the issue lies.

Thanks!

Ben

emiron

My note from my Mac and iPhone appears in 1PasswordAnywhere. The note from the iPad does not appear

Ben

Okay, great! Well, not great, but that helps us narrow down where the problem exists, anyway. :)

I'd like to ask you to create a Diagnostics Report from each your iPhone and your iPad:

https://support.1password.com/diagnostics/ios.html

Then attach the entire file to an email to us: support+forum@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track down the Report and ensure that it is dealt with quickly. :)

Once we see the report from each device we should be able to better assist you. Thanks in advance!

Ben

emiron

Ben,
I received a support ID for each device. The iPhone number is BMD-26214-841. The iPad number is PRQ-68928-322. Thanks for you help with this.
Ed

Ben

Thank Ed. It appears Greig has replied to your ticket. We'll continue the conversation by email to avoid any confusion or duplication of efforts.

Ben