Duplicate charges

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samandzip
samandzip
Community Member
edited June 2015 in Lounge

This is so frustrating If I had no there was no live customer service I would have never purchased your product. My credit card was charged 3 times for the same thing. Please correct!!!!!

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  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    @samandzip: Sorry for the confusion! I assure you that I am very much alive. :lol:

    I was able to locate the orders (oddly, one was under a different name) using your email address and have refunded the two licenses you have not yet downloaded. It looks like you may have reloaded the checkout page, which resulted in additional charges. But you should see the refunds show up in your account within a matter of days.

    Be sure to reach out if you have any other questions, and you're more than welcome to contact us via email at support+forums at agilebits dot com if there's anything you'd like to discuss more privately. I hope this helps! :)

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