Lost data

donaldbaxter

OK - yesterday I backed up my iPad, then restored IPad, then restored backup. Everything OK except I've lost all my 1 Password data. Incidentally, it has also disappeared from my iPhone and Mac.2

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

donaldbaxter

OK - yesterday I backed up my iPad, then restored IPad, then restored backup. Everything OK except I've lost all my 1 Password data. Incidentally, it has also disappeared from my iPhone and Mac

Ben

Hi @donaldbaxter,

Sorry to hear about the trouble. Could you please let me know which sync method you are/were using to sync your 1Password data?

Ben

mrj1201

What was the solution? How do you get the data back?

Ben

@mrj1201,

I don't know that we have found a solution yet. I'm awaiting the OP's reply.

Ben

donaldbaxter

Hi Ben,

Don't really know what sync method was being used. All I know was that I downloaded 1 Password to each of my devices, set up an account and it just syncd.

Donald

Ben

Thanks, @donaldbaxter. I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

—Mac—
https://support.1password.com/diagnostics/mac.html

—iOS—
https://support.1password.com/diagnostics/ios.html

Then attach the entire file to an email to us: support+forum@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

A short note here with your ticket ID which our friend BitBot will email you once you've sent the Report in will help us to keep an eye out for it. :)

Once we see the reports we should be able to better assist you. Thanks in advance!

Ben

ref: XMM-11164-231