I cannot get the info on the application into the app on my phone.

gauthier999

Would someone please help me? I cannot get the vault details on my PC onto my phone so I can use the app there?
This is so frutrated. Can someone call me?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Ben

Hi @gauthier999,

Would someone please help me?

Certainly! My name is Ben and I'd be happy to help.

I cannot get the vault details on my PC onto my phone so I can use the app there?

When you say PC, do you mean a Windows PC, or a Mac? Exact instructions will vary slightly depending on which platforms you're using. You can find sync instructions for each platform here:

Mac: https://support.1password.com/guides/mac/sync.html
iOS: https://guides.agilebits.com/1password-ios/5/en/topic/syncing
Windows: https://guides.agilebits.com/1password-windows/4/en/topic/sync-options

Dropbox is the most universal option available. It works on all of the platforms that 1Password runs on. As such, especially if you are having trouble with other methods, I'd recommend taking a look at that.

Please let us know how it turns out. If you're having trouble following the guide please let us know which step in which guide you are getting hung up on. What are you doing, what do you expect to happen, and what happens instead? Also: you provided very few details in your original post. If you are still having difficulties it would be very helpful to know which version of the operating system you have on each device (i.e. Windows 8.1, iOS 8.3, OS X 10.10.3), which version of 1Password you have on each device, and what error messages you are getting, if any.

This is so frutrated. Can someone call me?

I apologize for the frustration. We do not routinely provide telephone support, but if we are unable to resolve your problem via the forums here we can certainly discuss other options.

Thanks!

Ben