Problem upgrading my license
Hi,
I Had put my license to upgrade them.
And after the site approved that the license is OK, I can't select nothing of the options that i want to upgrade.
plz help.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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Hi @meilan85. Thanks for getting in touch with us!
The reason that you're seeing the options for 1Password 5 for Mac and 1Password 4 for Windows grayed out is because we released those versions as free upgrades for anyone who purchased a license after 2012. It looks like your existing license qualifies you for the free upgrade, so no need to purchase anything at the moment!
I've gone ahead and resent your existing licenses in a separate email, which you can use to register both 1Password 5 for Mac and 1Password 4 for Windows.
I hope this helps! Let us know if you need anything else. :)
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Hi peri,
Thank u, it worked and solved it.0 -
No problem! I'm glad to hear that did the trick. :)
Let us know if you need anything else!
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