Pro Features iPad Air 2

mactom57
mactom57
Community Member
in iOS

I purchased the Pro Features but they are only activ on my iPhone, not on my iPad. It says "Unable to Restore Purchase". I was logged in with the correct Apple ID

1Password Version: 5.4.2
Extension Version: Not Provided
OS Version: IOS 8.3
Sync Type: Dropbox

Comments

  • Vee_AG
    Vee_AG
    1Password Alumni
    edited June 2015

    Hi @mactom57,

    Thanks for contacting us here about the problem you're having restoring the Pro Features purchase. Sorry you're dealing with that!

    I don't know if you use multiple Apple IDs, but were you logged in with the correct Apple ID (the one that originally purchased Pro Features) at the time that you first installed 1Password on the iPad?

    While you're logged in with the correct Apple ID, try uninstalling and reinstalling 1Password on the iPad, and then see if you can restore the purchase. It's a good idea to sync your data to the iPhone before you uninstall: Settings > Sync > Sync Now.

    Let us know how that goes for you. Thanks!

  • mactom57
    mactom57
    Community Member

    Hello Vee, thank you for this. It works like you told me. Tom

  • peri
    peri

    Thanks for the update! I'm glad to hear that @Vee was able to help get things sorted out here. :)

    Let us know if you need anything else!

This discussion has been closed.