Always being prompted for password

mrhoni
mrhoni
Community Member
in iOS

ipad air with latest OS. Open 1password app, go to another app and then come back to 1password. It does not respect the 15 minute timeout.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Please tell us:

    • What version of 1Password for iOS you are using
    • What browser you are using (i.e., Safari or the built-in 1P browser)
    • What exactly are your first three settings under 1P > Security and your setting under 1P > Settings > Advanced > Security

    Stephen

  • hornbyrav
    hornbyrav
    Community Member

    I have the same issue, I think. Each time I need to use the mini, it asks me for my password again, even if the iOS version is already open. I'm using Safari on my iPad Air and 1Password, all of them the latest versions. The first three settings in Security are 30 minutes to stay open, touch id is off and lock on exit is off. I just enabled third party keyboards in the advanced settings, but it didn't seem to make a difference, at least not yet. Maybe I need to shut down and reopen?

  • bizbeblu
    bizbeblu
    Community Member

    I am having exactly the same problem with an iPhone 6 v. iOS 8.3 and 1P v. 5.4.1 Pro turned on. Every time I I leave 1P to fill in a requested login and return to get more information, the program has closed up and I have to re-enter the password. On a phone this is a pain. Do not have this problem on Mac version. I have security set to NOT lock on exit, Auto-Lock: 30 minutes. I'm not worried about someone else grabbing my phone. This is a real pain and a serious knock on the program's usability.

    Robert

  • Ben
    Ben

    Hi folks,

    We believe we've got this fixed up in 5.5's beta. Hopefully the remainder of the testing will go well and we can get that update out to everyone soon.

    Thanks!

    Ben

This discussion has been closed.