I have an old version of 1Password on my iPad- 1Password for iPad 3.6.5.

helenarozabrus

I have an old version of 1Password on my iPad- 1Password for iPad 3.6.5. It asks me whether I want to migrate to 1Password4 but nothing happens when I choose that option. I need to have 1Password on my phone and MAC. Pls help.

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1Password Version: 3.6.5
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Ben

Hi @helenarozabrus,

Thanks for taking the time to write in. I assume you have data in 1Password 3 that you'd like to keep? If that is the case then we need to get you up to the latest version of 1Password 3 (3.7.2) in order to proceed. You can (hopefully) get this from the App Store under Updates > Purchased in the App Store app.

Once you've got the latest version installed you can follow these instructions to upgrade (to v5):
https://support.1password.com/upgrade-ios/

If you are unable to get the update to v3.7.2 for whatever reason there are also instructions in that guide for that situation.

Thanks!

Ben

helenarozabrus

Ben,

I have no idea how to make this upgrade. What guide are you talking about. PLease clarify. I need to preserve my data urgently!
Regards,
Helena

JWeaver

Hi,

To upgrade open the App Store app (tap the icon) on your device, then Updates > Purchased, and finally the cloud icon next to 1Password 3.7.2 on your list of purchased applications.

Megan

Hi @helenarozabrus ,

I'm so sorry that you're feeling frustrated here! Did JWeaver's explanation of how to get to the App Store help?

The guide that Ben mentions should also tell you what you need to know. He linked to it in his reply, but if you click here, you'll be taken to the appropriate page in our support knowledgebase.

I hope this helps!