Macbook NOT SYNCING to my iPhone6 with updated logins (I tried troubleshooting)

bethanylowe
bethanylowe
Community Member
edited June 2015 in iOS

I just went through all of the troubleshooting tips in the support forum but the new logins and passwords I created on my macbook still are not syncing to my iphone6 and I need to be able to access my gmail on my phone asap so please help me! I'm wondering if when I reset my gmail account passwords I stored them incorrectly in the ipassword on my computer... something got messed up because there are two different gmail logins for the same account and I don't know how that happened...it looks like it stored as a website not a login? I am so confused and new to this software so PLEASE help me!

Comments

  • JWeaver
    JWeaver
    Community Member

    When you look at your Gmail logins in 1Password on your Macbook, do the two different records have something in the Username and Password fields? If you're seeing something like this:
    Username
    Password
    Strength
    Website
    and those fields have the necessary information in them then those are properly stored logins.

    If you want to check whether the username and passwords are accurate just try logging in to your Gmail using 1Password on your Macbook.

    What method are you using to sync your 1Password vault between your Macbook and iPhone 6? (ex. iCloud, Dropbox, WiFi)

  • bethanylowe
    bethanylowe
    Community Member

    Yes, I do have those 4 fields filled in, but one of my gmail accounts have 2 website addresses and I am not sure which one is correct. How do I tell what that website should be for each different gmail account? I am using icloud and I checked and made sure it was enabled and everything was correct, etc. It had been working just fine before I changed my gmail passwords! I am freaking out...please help, still can't get on to check gmail on my iphone... is there a customer service number I can call?

  • bethanylowe
    bethanylowe
    Community Member

    damnit...ok so I tried deleting the app on my phone and reinstalled and now its saying "failed to fetch some record zones" PLEASE HELP! Whyyyy isn't there a customer service number. :-(

  • Stephen_C
    Stephen_C
    Community Member

    There is a very good forum search facility ;) and, using that, I quickly found this AgileBits post which mentions the specific error you have seen. You'll see that it's currently a known issue and that thread will be updated as and when there's any more news from Apple.

    Stephen

  • Ben
    Ben

    Hi folks (cc: @bethanylowe ),

    Please see the latest on this issue here.

    Thanks!

This discussion has been closed.