Re enter master password

malt66

Recently, I've noticed that I almost always have to re enter a master password to open the app rather than being able to use Touch ID which is what I checked in the settings. iPhone 5s and latest iOS. Any thoughts?

Jasper

Hi @malt66,

Thanks for taking the time to contact us! Sorry for the trouble.

What's your "Require Master Password" setting? (Under Settings > Advanced > Security.)

Thanks in advance!

malt66

The setting there is "Never"

littlebobbytables

Hi @malt66,

I'm just wondering, have you rebooted your device at all recently and does most of your access happen from within the iOS Safari Extension?

Why do I ask? The first time you access 1Password after a reboot you will be required to enter your Master Password, something you probably knew already but may not have. What isn't as obvious though is that the main 1Password app and the extension are treated differently. All of the security timers are based on accessing the main app. So if you reboot your iOS device and then access the Safari extension X times in a row without unlocking the main application you would be requested to enter your Master Password each time. What shouldn't be happening is if you've unlocked the main 1Password app with your Master Password and either it or the iOS Safari Extension are reverting to requesting the Master Password.

Could this apply at all to you? the line between the iOS Extension and the app is a blurry one for many people and I believe this is something we're looking at to see if we can come up with a more consistent behaviour.

malt66

That was exactly it. Extension and app were working independently and confusing me. Thanks for clearing it up!

Ben

Great! Thanks for the update. As littlebobbytables mentioned we're working on developing a more consistent behavior there to help avoid confusion in the future.

If there is anything else we can do, please don't hesitate to contact us.

Ben