Can’t sync Mac and iPhone

tomkeene
tomkeene
Community Member
in iOS

Have Mac OS X 10.10.3, iPhone iOS 8.3 and 1Password 5.3.2
1Password is Agilebits purchase, iOS app is download from Apple

Can’t sync Mac and iPhone by any method

Can’t sync with iCloud - Existing Data Not Found
Can’t sync with Dropbox - Invalid email or password (but they are valid)
Can’t sync with Wi-Fi - Operation couldn’t be completed. Operation timed out
Can’t sync with computer-to computer network - tapping "Refresh List" in iOS app nothing happens

What should I try next?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • JWeaver
    JWeaver
    Community Member

    Hi,

    Since you're attempting to connect but not getting anything back, my first impression is that 1Password, on one or both of your devices, isn't establishing a proper network connection. I'd start in the Syncing section of the support guide and if none of those articles help fix the problem you'll find information on how to submit a Diagnostics Report and get further assistance from AgileBits Support staff.

  • Megan
    Megan
    1Password Alumni

    Hi @tomkeene ,

    I'm sorry to hear that you're having trouble with 1Password! I'd be happy to help you get sorted out. The link that JWeaver shared is a really good place to start, but if you'd like some more detailed steps, please let me know what sync service you would prefer to use. Troubleshooting one option is a lot easier than attempting to do three at a time. :)

This discussion has been closed.