Lost Vault?
Upgraded yesterday from iPhone 5 to iPhone 6+ and re-downloaded 1Password from the App Store. Now I have an empty vault in 1Password, and don't seem to be able to download my previous vault. It won't sync with iCloud, Dropbox today, and wouldn't sync with wi-fi at home last night. How can I retrieve my data? I have a windows PC (laptop) at home and am using iOS8.3 on the phone. Thanks, Janie
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
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Hi, Ben-- Thank you for your answer. I actually created the original vault on my iPhone5, not on my PC. So, in reading your response, I have the heart-sinking feeling that my entire vault is gone, since my iPhone5 was "wiped" when I traded it in. If that is the case, could I I create a new [ :-( ] vault on my new phone and then somehow save it in iCloud? or in Dropbox? is it easy to do either of those? I didn't know that 1Password was available as a program for PCs. Thanks, Ben!
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Hi @Janie,
Unfortunately that may be the case... Do you have a backup of your iPhone 5 in iTunes? Or in iCloud?
could I I create a new [ :-( ] vault on my new phone
Yep! You can find a guide on that here:
https://guides.agilebits.com/1password-ios/5/en/topic/new-userand then somehow save it in iCloud? or in Dropbox?
You could do either, but since you are a PC user I'd suggest Dropbox:
https://guides.agilebits.com/1password-ios/5/en/topic/syncingI didn't know that 1Password was available as a program for PCs.
It is! You can learn more about that here:
https://agilebits.com/onepassword/windowsI hope that helps. Should you have any other questions or concerns, please feel free to ask.
Ben
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Ben, Thank you for your help. I don't think it was ever in the Cloud, but for backup now, I think I might use Dropbox. Thanks again! Janie
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Thanks for the update! :)
If there is anything else we can do, please don't hesitate to contact us.
Ben
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