Can't find PRO license

ekohn
ekohn
Community Member
in iOS

Hi folks,

I just reinstalled my iPhone and on 1password 5, it will not restore purchases in order to get the pro features.
I assume I got PRO as an upgrade from version 4.
My iPad has a PRO license on it. And have confirmed I'm using the same iTunes store login with my iPhone and iPad (I also tried my alternate login).

Is there any way I can get pro on my iPhone?

thanks.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • hawkmoth
    hawkmoth
    Community Member

    Since you say you bought iOS version 4, you definitely should have access to the Pro features on version 5 for no additional charge, provided all iOS devices are using the same AppleID. (I note that you say this is so.)

    Have a look at this page about the Pro Features. It tells you how to verify whether you have them and also how to restore them to a new device. Then let us know if that helps. If you have more question or if this isn't helpful, do post back.

  • Megan
    Megan
    1Password Alumni

    Hi @ekohn,

    Please let me know if the link that Hawkmoth provided was useful to you! Of course, if you're still having difficulty after reading that article, please let us know, we'd be happy to help. :)

  • ekohn
    ekohn
    Community Member

    Hi Megan,

    the link was just the obvious, tried all no joy.

  • Vee_AG
    Vee_AG
    1Password Alumni
    edited July 2015

    Hi @ekohn,

    Sorry for the difficulty you're experiencing with unlocking Pro Features.

    In 1Password on your iPhone, when you go into Settings > Pro Features, do you see the "Restore Purchase" link, or do you see something else? If you are able to click the "Restore Purchase" link, what happens? Does 1Password prompt you for your Apple ID password? Do you get an error message at all, and if so, what does it say?

    Thanks in advance for the additional information. A screenshot of anything unexpected would also be helpful, if you'd like to include one here. Hopefully we'll get to the bottom of this, one way or another!

  • ekohn
    ekohn
    Community Member

    Hi Vee, yes I get the restored purchase link. It then comes back with a "failed to restore purchase". I have tried this with all possible emails signed into the iTunes Store. I've been an avid user for years. This is the first time I've experienced this problem.

  • Vee_AG
    Vee_AG
    1Password Alumni

    Hi @ekohn,

    Thanks for that additional detail. I think this may be related to a known issue with 1Password for iOS, so at this point I'd like to ask you to create a Diagnostics Report from your iOS device: here's how.

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report, we should be able to better assist you. Thanks very much!

    ref: OPI-2090?

  • ekohn
    ekohn
    Community Member

    On its way
    FJH-66266-445

  • Jasper
    Jasper

    Thanks! Looks like Steve replied to your email already. :)

This discussion has been closed.