Own 1password pro on IOS v3.2.7 why being charged again? [new version is a separate purchase]
i have bought 1password PRO 3.2.7 from IOS in past now why am I being charged for pro features on version 5? I already own the PRO version
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The version you own is 1Password 3. The upgrade from version 3 to version 4 was a paid upgrade, and if you had paid for that, the Pro features in version 5 would be available to you without charge, so long as you were still using the same Apple ID. It looks like you didn't make the upgrade to version 4, so the in-app purchase for the advanced Pro features in version 5 would be required if you want/need them.
It's a coincidnce that version 3 was named 1Password Pro and that the advanced features of the otherwise free 1Password 5 are referred to as Pro features.
Hope that clarifies the matter. Do let us know if you have other questions.
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I just don't think it's right to charge us for a "pro" version of the app then down the line recharge us. Version 3 had 2 apps. A free and a paid pro. If I paid for pro it shouldn't matter if its version 3 or 4 or 5. I still paid
I don't know of any of my other apps that recharge for a pro version 2 versions down the road. I feel that's double dipping. Might cause some people to switch. Just my honest opinion0 -
I can only speak for myself (and I don't speak for AgileBits, since I'm only a community volunteer), but I'm very familiar with software upgrades that require payment to acquire. And not only from AgileBits. I pay when the upgrades are valuable to me,,and I don't when they aren't.
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@Svantine360: Sorry for the confusion! Both 1Password touch and 1Password Pro were paid apps (both of which I purchased back in the day), as 1Password touch was available for iPhone or iPad, and 1Password Pro was a more expensive Universal app which ran on both. That way you could save some money by purchasing only for iPhone if you did not have an iPad, or purchase the Pro version if you needed both to save some money over purchasing the two separate versions (about 5$ savings, if memory serves). Unfortunately, this was also very confusing!
Now, it's entirely up to you where you spend your hard-earned money, but we at AgileBits put a lot of time and energy into both developing new versions of 1Password and supporting you and the rest of our awesome customers, but the only way we can do this is by charging a sustainable price for our products (which we think is fair).
Additionally, with 1Password 5 for iOS, for the first time we are offering a free version, which you can continue to use, no strings attached, and we're happy to help you even if you never give us a cent. But we make money from those who purchase the Pro upgrade, either to unlock the Pro Features or simply to "vote with their dollars", which allows us to continue providing updates and support. For me, apps like 1Password are invaluable tools, and I'm happy to pay for good software I use every day that makes my life just a little bit less hectic.
But again, if you don't feel that we charge a fair price for our products, you've always got options. You can continue using the free version, or simply wait for a sale (which we have more often than you think). We actually just ran a sale earlier this month on the Pro upgrade, and I'm sure we will have others in the future.
I don't know about you, but I just can't work for free. I've got bills to pay, and frankly my wife would kill me! So I am very grateful for you and anyone else who has supported AgileBits so my colleagues and I can continue to make a living doing what we love. :)
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I understand your point but I wouldn't have a gripe if the app was sold as let's say having a yearly subscription. However it was not and in the ITunes universe when u buy a program as well made as yours you expect to keep your one time paid apps through the life of the developers upgrades. Especially when buying the "pro" version. If everyone charged for a model change in iTunes it wouldn't do as well as it has done. It states inside the app the following. "With a onetime purchase of 1passwords PRO features you can enable all of this awesome functionality!" All I'm saying is I have paid for the "PRO" version already and don't think it's fair to be charged again cause it's a new version.
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However it was not and in the ITunes universe when u buy a program as well made as yours you expect to keep your one time paid apps through the life of the developers upgrades.
@Svantine360: Indeed. Your purchase of 1Password version X entitles you to use it on all of your devices, in perpetuity. That hasn't changed, and you haven't lost any of that functionality. In fact, 1Password 5 is a complete rewrite, with basic (free) features that 1Password 3 and 4 never had.
All I'm saying is I have paid for the "PRO" version already and don't think it's fair to be charged again cause it's a new version.
I feel like maybe we're getting hung up on semantics. You're free to keep using the version you already paid for. In fact, I still use it from time to time on my old iPad. But 1Password 5 is a new app — significantly so — and therefore we charge for it. If we did charge a yearly subscription, it would end up being more expensive than the in-app purchase, since you'd be paying for it yearly even without a brand new version.
You can keep using the nice car you already have, but if you want the new one with the bells and whistles, it's going to cost you. And there just isn't a "freemium" car out there, so I feel like 1Password for iOS is a pretty good deal, all things considered. However, whether or not this is the case for you personally is entirely your call.
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Your point is seen no doubt. But I still feel when it comes to the IOS and iTunes ecosystem once you pay for an app all future versions are essentially paid for as well. Maybe if in the beginning you stated it as a subscription I would see it differently. No one if any charge for app version upgrades. You guys no doubt have worked hard and brought us an app that is useful everyday. Integrated with the tech we use, fingerprints and watches. But I personally still feel it's not right.
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One of the big weaknesses of Apple's app stores is that they provide no way for developers to charge a discounted price for upgrades for registered users. But AgileBits isn't the only software provider that decides that upgrades will be released as new applications, rather that new versions, which then require all users to pay for the new version. Good Reader is one such application that I use. There are other such applications that don'r come to mind at the moment. My point is that Apple does create the impression you have about software they sell, and that puts developers in a really difficult position, since they must have a way to have a sustainable business model, or go out of business and leave behind abandonware.
Another application I've used for a long time is Photoshop, which always has required payment for new versions and now has me on a subscription basis, paying monthly. There are other options for processing photos, including excellent and completely free ones, that I could adopt if I wanted, but I've chosen not to do so.
Another thing Apple should do to encourage more developers and help customers is to provide a way to offer free trial versions of fully featured applications. They don't do that either, so you can't try without paying first, in an environment where all sales are supposed to be final.
All of us would like to continue to have free upgrades forever, myself included. But AgileBits doesn't do that, although they have been more generous about that than some other developers. Ultimately, we either accept that it will sometimes require payment to upgrade their software, or we find something else more to our liking.
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I would recommend reading this article if you haven't seen it: http://www.theverge.com/2013/1/7/3835724/the-price-of-apps
No one if any charge for app version upgrades.
That's understandable to say, especially if your list of purchased apps (beside 1Password) doesn't include anyone doing it but that doesn't mean the rest of the ecosystem isn't doing it.
Fantastical, GoodReader, Twitterrific, Clear, OmniFocus (and other Omnigroup apps), and so on charged for app upgrades, this is off my head but I have seen a lot of apps started doing this recently.
There are, of course, dozens of popular games that are charging each app version (sequels) and that's in addition to in-app purchases.
Also, just want to mention that the "Pro" just refers to the features set, it doesn't include any future upgrades at all. 1Password 5 Pro does not mean you get 1Password 6 Pro for free, it just means you unlocked the Pro features in 1Password 5 only.
But I still feel when it comes to the IOS and iTunes ecosystem once you pay for an app all future versions are essentially paid for as well.
Every app is different in the value they add for their customers, which is why there are some options the developers can choose based on what they believe the value is: free, freemium, in-app purchases, and subscription (unfortunately, the best one, discounted upgrades for existing customers isn't available in the app store). It is not fair to say that a single model is the right approach for every single app in the app store that has over a million apps.
Everyone especially Apple would love that to be true because it is so simple, pay once and you're done. One price and free lifetime updates? That sounds amazing and that's what Apple keeps pushing for. In a perfect world where every developers would not have to depend so much on the iTunes revenue, this can and does happen for some developers. Apple is happy, they're the one sitting with ~$200 billion in banks and getting 30% on each app sale. Remember, you're not paying 100% to us, you're paying 30% to Apple as well, that's still a little bit of money we'd love to have.
Apple depends on their hardware revenue, we have nothing else but our apps, which means we have to depend on you solely and we need the upgrade revenues, which is the model that has sustained a lot of developers on the Mac platform ever since Apple was born ~30 years ago and it needs to apply for some apps in the iOS ecosystem. Every app is different in the value they provide, some are okay with free lifetime upgrades, some are okay with paid new versions, some with in-app purchases and some with subscriptions. For us to provide the value you want in 1Password, paid upgrades is currently the only sustainable model we have.
Keep in mind of the revenue itself if you were an iOS developer. If you sell a 10$ app with no in-app purchase; first, you have to pay 100$ each year to Apple to get the membership that gives you the right to sell apps at their stores. Now, Apple gets 30% cut, that means 7 dollars you potentially make per app sale but that's not including taxes and other fees, so, it might end up just being 2-3 dollars each sale. That means you need to have around 50 sales to pay for the membership and no profits yet, and that's just the first year, you need to bring up another 50 sales each year consistently and that's extremely hard to do, especially if you don't have any money to keep going.
It's even worse if you go freemium because it is extremely rare to see 100% ratio where customer pay for in-app purchase, the number is likely in the low tens. You could end up seeing tens of thousands of users with no money to pay for the membership. That's why different models is important to have, some people simply can't support hundreds of free users. Bigger companies can and that's why these companies tend to have the top grossing sales at the app stores, they can charge for lower prices and drive many indie devs out of business quickly. We're not one of these companies, we're still a relatively small private Canadian company providing apps for many platforms with no VC type of funding and we want to stay that way. We do hold one of the top grossing spots in the Mac App Store, that is due to the sustainable high upfront price we are charging there.
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Your point is seen no doubt. But I still feel when it comes to the IOS and iTunes ecosystem once you pay for an app all future versions are essentially paid for as well. Maybe if in the beginning you stated it as a subscription I would see it differently. No one if any charge for app version upgrades. You guys no doubt have worked hard and brought us an app that is useful everyday. Integrated with the tech we use, fingerprints and watches. But I personally still feel it's not right.
When it comes to right and wrong, I feel strongly that it would be wrong of us to not charge a sustainable price for our products, since followed to its logical conclusion, we wouldn't have jobs, you wouldn't have support, and none of us would have 1Password. So we may have to agree to disagree on that point.
More specifically, Apple gives away the OS and key apps nowadays and simply builds the cost into their product sales. This is great for the platform and for users, but it does create an expectation that software should be free. But since I can afford to pay hundreds of dollars for a new iPhone every couple years, I can also afford to pay for the great apps that run on it.
But there are many apps I haven't paid for, as I don't use them frequently enough to justify it. There will always be free alternatives as well — including the free version of 1Password. :)
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