I installed 1Pass on my iPad the app showed installing and when completed the app disappeared? Help!
I have tried several ways to install the app, through iTunes, App Store, cable link to computer, etc and each time it disappears
1Password Version: v5.4.3
_Extension Version: Not Provided
_OS Version: v10.10.4
_Sync Type: iTunes
Comments
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You have told us the versions of 1P for Mac and your OS X version. Please tell us:
- What version of 1Password for iOS you are trying to use
- Your iOS version number
Just to make things entirely clear, 1P for iOS is a free download from the App Store accessed from your iOS device—with an in-app purchase to enable pro features. It is not the same app as 1P for Mac, which is the 1P app you run on your Mac.
Stephen
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yes i purchased 1P for my MacBookPro (Os 10 Yosemite 10.10.4 (14E46)) and installed it and am syncing with my iphone. I install the 1P APP for my ipad (software Version 8.4 (12H143)) and it installs and shows it is installing, finishes and then disappears from the ipad
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Hi @BrianH1771 ,
First of all, thanks so much for choosing 1Password to keep your digital data secure and organized! I'm sorry to hear that you're having trouble getting it set up on your iOS device.
Do you have any parental controls set up on the iPad? Because 1Password includes a built-in browser, it has a rating of 17+. You will need to be sure that parental controls are disabled in order to install 1Password.
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How do i find this?
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Hi @BrianH1771 ,
Please look in Settings.app > General > Restrictions. Is anything enabled there?
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got it working thx
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Hi @BrianH1771 ,
That's awesome to hear - thanks for letting us know!
I hope that 1Password behaves perfectly for you from now on, but if you have any other questions or concerns, we're here for you! :)
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one more question, apps for iPad/iphone can 1P work for the passwords on apps? if so can you give me a good link to learn this feature
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Hi @BrianH1771 ,
To fill your details in on iOS, we have the 1Password App Extension. You can learn more about it in our 1Password App Extension FAQ, but the short version is that the extension will work in mobile Safari, and any other app that has specifically enabled the extension. We have a list of all the apps that have added the 1Password App Extension on our blog: Apps that Love 1Password.
To fill your details in an app that has not added support for the 1Password App Extension, you'll need to copy and paste your details from the 1Password app. 1Password makes this easy with a swipe-to-copy action available when viewing your item list.
I hope this helps!
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