Can someone help me get my devices synched again?

alantimms
alantimms
Community Member
in iOS

I'm going overseas in the morning and will be unable to access all my client passwords

Macbook Pro with 10.9.5 no longer synching with my iPad Air 2 ... please help. I have deleted the mobile documents / data folder and restarted ... but to no avail.

1Password 4
Version 4.4.3 (443000)
Agile Web Store

Sync type = iCloud

iPassword iPad
Version 5.4.3
iOS version 8.3 (12F69)

Please help

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Stephen_C
    Stephen_C
    Community Member

    I'm afraid you need to change from iCloud sync. See this knowledge base article for the reasons why:

    Troubleshooting iCloud sync issues

    and in particular this section:

    Verify iCloud setup and requirements

    It may be practical for you to make a quick change to either wifi or Dropbox sync.

    Stephen

  • alantimms
    alantimms
    Community Member

    Thanks Stephen ... I have already tried dropbox, that wouldn't sync either ... and I don't have wifi as an option on my laptop

  • alantimms
    alantimms
    Community Member

    I haven't updated to Yosemite yet ... I am still on 10.9.5

  • Megan
    Megan
    1Password Alumni

    Hi @alantimms,

    I see that Stephen has already provided you with some excellent advice. Unfortunately, because we're dealing with a mix of operating systems here, iCloud will not be an option for you.

    Let's talk a little bit more about Dropbox. Could you let me know what happened when you gave Dropbox a try? Were you seeing error messages? We have a guide that can walk you through the process of switching to Dropbox sync. If you follow these steps, where in the process do you run into trouble?

  • alantimms
    alantimms
    Community Member

    Hi Megan
    I created a folder called One and synched it with dropbox - then uploaded it and tried to sync with the same folder via my iPad ... but it didn't sync
    Kind regards

    Alan

  • alantimms
    alantimms
    Community Member

    It's still not synching ... my iPad still shows 173 items my laptop 283

  • Megan
    Megan
    1Password Alumni

    Hi @alantimms ,

    I'm sorry, this must be frustrating for you! This is going to sound silly, but could you go into a bit more detail about what 'not syncing' looks like? For example:

    • Are you seeing an error message?
    • Are you stuck at a particular stage in the steps that I linked to earlier?
    • I see that you mention an item mismatch - does 1Password indicate that it is syncing in the Settings > Sync pane? (Sometimes an initial sync may take a while to complete, depending on the size of the database and the speed of your internet connection.)

    The more detail you can provide about what you are seeing, the more quickly we'll be able to get to the bottom of this!

  • alantimms
    alantimms
    Community Member

    Laptop: 1Password Dropbox Folder - alantimms / Dropbox / 1Password / 1Password.agilekeychain

  • alantimms
    alantimms
    Community Member

    It says it's synching ... last synch 22 minutes

  • alantimms
    alantimms
    Community Member

    On iPad - Problem loading 1 Password data file

    A key data file could not be loaded and 1PasswordAnywhere cannot continue without it

  • Ben
    Ben
    edited July 2015

    Hi @alantimms,

    It sounds like you are trying to access the 1Password keychain from within the Dropbox app on your iPad, rather than setup Dropbox syncing within the 1Password app. That won't work, unfortunately. Please be sure you are following these instructions:

    v5 for iOS: https://guides.agilebits.com/1password-ios/5/en/topic/sync-with-dropbox
    v4 for Mac: https://learn2.agilebits.com/1Password4/Mac/en/Features/Sync/dropbox.html

    Thanks!

    Ben

This discussion has been closed.