“Failed to fetch some record zones”，无法和iCloud同步

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散夜霜
散夜霜
Community Member
in iOS

以前下载过1password，那时候同步到iCloud是可以的。
不过那时候不会用这个软件，所以卸载了
后来被我从iOS的“设置-iCloud-存储空间-管理存储空间”中把1password的部分删除了
这次重新下载并购买了Pro之后再选择和iCloud同步后就会提示“Failed to fetch some record zones”然后不能同步
希望尽快解决

1Password Version: 5.4.3
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: iCloud

Comments

  • 散夜霜
    散夜霜
    Community Member
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    OS Version:8.4（12H143）

  • 散夜霜
    散夜霜
    Community Member
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    I'm sorry to ask this question again,but my English is too bad...and the machine translation can't understand

  • peri
    peri
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    Hi @散夜霜. Thanks for getting in touch with us and for your support of 1Password. I'm sorry to see that you're having trouble syncing at the moment, and I'll be happy to help.

    First of all, are you syncing with any other devices? If so, does your vault look OK there?

    Also, do you have access to a Mac or PC? We'll look forward to your reply. Thanks!

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