Password Data Disappeared and Replaced by "Section"

peterh401ri
peterh401ri
Community Member
in Android

Suddenly when I open a password record the data is gone.
Instead it displays "Section", a few blank lines and "Section" again.
That's it. What the heck happened??

1Password Version: 4.5
Extension Version: ?
OS Version: Android
Sync Type: Folder

Comments

  • saad
    saad

    Hi @peterh401ri. I'm really sorry to hear your 1Password data is not visible when you open an item. Let's figure out what's going on.

    Is this what you are seeing for all of the items you open on Android? What other devices with 1Password are you syncing with?

    I'd also like to ask you to create a Diagnostics Report from your Android device:

    https://support.1password.com/diagnostics/android.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

This discussion has been closed.