why do I have to enter my thumb print every time?

tonyt
tonyt
Community Member
in iOS

Every time I come to use 1password I seem to have to use touch id. It is a real pain. Is it because I press the sleep button every time I finish using the ipad? I have auto lock set to one hour, lock on exit off, touch id on. All I want to do is have it on ALL the time unless I decide otherwise.
Please can you help.
Thanks
Tony

1Password Version: Latest via app store
Extension Version: Na
OS Version: Ios8
Sync Type: Icloud
Referrer: forum-search:Ipad shuts off

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @tonyt: While I think that Touch ID is much more convenient than entering the Master Password each time, it sounds like you just need to set up 1Password to better match your preferences.

    Go to 1Password Settings > Security, and adjust the options to suit your needs. For instance, it sounds like you probably have Lock on Exit turned on, which will require either the Master Password or Touch ID any time you switch to another app. I hope this helps! :)

  • tonyt
    tonyt
    Community Member

    Thanks brenty. Auto lock is set to 60, lock on exit OFF. I want to be able to have it on ALL THE TIME! Any ideas?
    Cheers!!!

  • tonyt
    tonyt
    Community Member

    PS, even when I switch apps???

  • Ben
    Ben

    Hi @tonyt,

    Are you seeing this behavior with the main 1Password app, the Safari extension, or both?

    Please let us know. :)

    Ben

  • tonyt
    tonyt
    Community Member

    Both!

  • Ben
    Ben

    Interesting. I would expect this in the current version in the Safari extension (that is something we hope to have fixed in v5.5), but the main app should be behaving as expected.

    Could you please try toggling lock on exit on and then back off and see if the problem with the main app persists? If it does, please send us a diagnostics report:

    https://support.1password.com/diagnostics/ios.html

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

    Ben

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