The 1Password app disappeared from my iPhone 6 between yesterday AM and this morning. What can I do?
1) I noticed this morning that my iPhone 6 no longer displays the 1Password app. I need the info this app contains.
How can I restore my app AND the info in it? I have thought of downloading the app again, but I want all my info that was IN this app. : ( Without it, I am in trouble.)
2) When I get both of the above back, how do I print out the info so I can put it in my safe deposit box?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
-
Is there any PHONE number to call for help? This is a big missing. I need some reassurance that I can get all my password info back again.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided0 -
@MaryLou_noseed as your post relates to 1P for iOS I have moved your post from the 1Password for Mac forum to the 1P for iOS forum where you will get more help.
For a start, please tell us:
- What version of 1Password for iOS you were using
- Whether you sync'd your 1P data to any other device and if so to what device
- If relevant, what sync method you used to sync your 1P data (Dropbox, iCloud or wifi)
Edit: I have also moved your other post and added it to this thread. Posting here really is the quickest way to get help—even at the weekend. :)
Stephen
0 -
Is there any PHONE number to call for help?
@MaryLou_noseed: We're a small team and don't have the means to provide inbound phone support, so we try our best to solve problems via forums or email if at all possible. For example, it is impossible to receive diagnostics over the phone, and following steps at your own pace is a huge advantage of forum and email support.
Speaking of email, I should also mention that. If you would prefer email support, you can email us instead: support+forum@agilebits.com It is the same team of people replying both here and via email, but if you prefer the privacy of email vs a public discussion forum, by all means, please take advantage of our email support! If you do email us, please do include a link to this thread in your email, along with your forum username so that we can "connect the dots" when we see your message in our inbox.
How can I restore my app AND the info in it? I have thought of downloading the app again, but I want all my info that was IN this app. : ( Without it, I am in trouble.) [...] I need some reassurance that I can get all my password info back again.
There is no guarantee that you can recover your data. We don't have it, and never did. (Un)fortunately AgileBits has neither your 1Password vault nor the Master Password used to secure it, so this isn't something we can 'recover' for you to help directly. Only you control your data.
However, do you have a backup you can restore from? You my also be able to sync from another device. Failing that, you will need to start over. When you remove an app from an iOS device, all of its data is removed as well, so you best bet would be an external backup of your 1Password data, or another device you had stored it on.
When I get both of the above back, how do I print out the info so I can put it in my safe deposit box?
1Password for iOS, being a mobile app, doesn't have a print function, but you can sync your data to a computer and print from there. 1Password for Mac has some basic print functionality, but again, 1Password is designed to be a database to store information securely, not a print program.
Once we have a better idea of where you have your data, we'll be able to come up with a plan of action. Please let me what you find. I look forward to hearing back from you! :)
0
