Why do I have to reenter the 1P iOS password to unlock just because the login wasn't accepted?

odysseus
odysseus
Community Member

1Password for iOS requires a password to be unlocked (no TouchID) after restart, as per Apple/iOS policy. However, if, when I use the share menu to insert a login / password combination for a web page viewed in Safari for iOS, the web site rejects the login/password combination for whatever reason, 1P will again require me to type the password to unlock it instead of letting me use TouchID. This doesn't make sense to me. Is this a bug?


1Password Version: 5.4.3
Extension Version: Not Provided
OS Version: 8.4.1
Sync Type: Dropbox

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    However, if, when I use the share menu to insert a login / password combination for a web page viewed in Safari for iOS, the web site rejects the login/password combination for whatever reason, 1P will again require me to type the password to unlock it instead of letting me use TouchID.

    @odysseus: Sorry for the confusion! Since iOS extensions are not proper apps themselves (they just spawn from the main app), you will be prompted for the Master Password when using the 1Password extension until you unlock the main 1Password app using the Master Password. I hope this helps! :)

  • odysseus
    odysseus
    Community Member
    edited August 2015

    Except that your message implies an impossibility, and this problem has apparently been remedied a mere 5 days later in 1P 5.5.

  • Megan
    Megan
    1Password Alumni

    Hi @odysseus,

    It just so happens that we've got a handy blog post to explain 1Password's locking mechanism and how it has bee significantly improved in the 5.5 update. I hope this helps to clear things up!

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited August 2015

    Except that your message implies an impossibility, and this problem has apparently been remedied a mere 5 days later in 1P 5.5.

    @odysseus: I know! Isn't it great? If I had meant 'impossible', I would have just said so, but few things are. Obviously I wasn't going to say "we found a way" only to then tell you that it won't work for you without being in the beta. That would have just been a tease, since there's no way to know how long approval will take. You're welcome! ;)

  • odysseus
    odysseus
    Community Member

    @brenty Frankly, I think it would have been better to write, "We're working on this."

  • Thanks for the feedback! :)

  • benfdc
    benfdc
    Community Member

    Fantastic work on the lock service in 5.5. The one thing that makes me unhappy—and it makes me very unhappy—is the loss of the ability to instantly clear my master password from the iOS keychain by hitting Cancel. Y'all explained the rationale to me on Twitter and I totally get it. You made a sound decision, and I accept 100% that my preferred behavior for Cancel is a minority view.

    I just wish that there were a security setting giving me the choice of whether or not Cancel clears the keychain.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @benfdc: Thanks for bringing this up! I am of two minds here: on the one hand, it is a pain to have inadvertently cleared the Master Password from the Keychain without meaning to (which I think is the majority view), but on the other hand it would be nice to be able to choose to clear it on occasion, as you pointed out. I think there's room for improvement here, and we're not finished yet. :)

  • AGAlumB
    AGAlumB
    1Password Alumni

    @brenty Frankly, I think it would have been better to write, "We're working on this."

    @odysseus: You may think so, but I couldn't possibly comment. :yum:

  • AGAlumB
    AGAlumB
    1Password Alumni

    @benfdc: I just want to follow up on this in case you hadn't noticed already yourself:

    At the Touch ID prompt, if you quickly press the Home button, it kills it and removes the option to open Touch ID again, thus requiring the Master Password.

    Cheers! :)

    ref: OPI-2886

  • benfdc
    benfdc
    Community Member
    edited December 2015

    @brenty—

    I had not noticed this already myself, and it was extremely thoughtful of you to flag it for me. Thanks so much.

    That said, I find the behavior on my iPhone 6 to be inconsistent. Sometimes it works as you describe. Sometimes pushing the home button makes the Touch ID prompt go away and then reappear a quarter-second later.

    It's really tricky. I'm not sure, but it seems as though If I click the Home button really quickly the Touch ID prompt bounces right back. If I hold the Home button just a bit and then release it the Touch ID prompt will be dismissed. But if I hold it more than just a bit the app will open. If that is what is happening, it requires too much precision to be reliable IMO.

    And the trick NEVER seems to work in situations where the app shows a password entry area with a fingerprint button below.

    A fine concept, but the execution needs some work.

    —Ben

  • AGAlumB
    AGAlumB
    1Password Alumni

    I had not noticed this already myself, and it was extremely thoughtful of you to flag it for me. Thanks so much.

    @benfdc: You're very welcome! I'm only sorry I didn't follow up sooner.

    That said, I find the behavior on my iPhone 6 to be inconsistent. Sometimes it works as you describe. Sometimes pushing the home button makes the Touch ID prompt go away and then reappear a quarter-second later.

    Now that is confounding. Can you make any sense of what's different when the Touch ID prompt reappears? I haven't actually seen that happen myself, but I'll keep a closer eye on it now that you bring it up...

    It's really tricky. I'm not sure, but it seems as though If I click the Home button really quickly the Touch ID prompt bounces right back. If I hold the Home button just a bit and then release it the Touch ID prompt will be dismissed. But if I hold it more than just a bit the app will open. If that is what is happening, it requires too much precision to be reliable IMO.

    Actually I was just able to reproduce this, but like you I'm not able to do so consistently. The very first time after you'd mentioned it, I was able to dismiss the Touch ID prompt by quickly pressing the Home button, and then it reappeared. However, attempting to do this again gave the expected result: Touch ID was disabled completely.

    And the trick NEVER seems to work in situations where the app shows a password entry area with a fingerprint button below.

    Could you elaborate? Which trick are you referring to here? I'm starting to get confused. :lol:

    A fine concept, but the execution needs some work.

    Indeed. It's tricky because strictly speaking there is very little we can actually do with Touch ID, and behaviour will continue to change with iOS updates. But I'll see if I can make sense of this particular wrinkle, and see what we can do here. Thanks so much for your help! :)

  • odysseus
    odysseus
    Community Member

    I can't for the life of me figure out how to unsubscribe from this discussion. Can anyone help?

    Feature request: every notification email sent should include a link to unsubscribe from the discussion.

  • hawkmoth
    hawkmoth
    Community Member

    @odysseus - To the best of my knowledge, there isn't a way to unsubscribe for a particular discussion. I have the same issue with a very long thread that no longer interests me. You can change your general notification preferences in you forum profile. Maybe there is a combination there that will be more to your liking. Perhaps changing the options from getting email notifications to having them only appear when you log in to the forums would suit you better.

  • @odysseus Sorry for the continued emailing. We didn't mean to fill up your inbox. :wink: You can change your notification preferences by clicking the link for your profile, clicking the person icon in the top right, and selecting Edit Profile. From there, click Notification Preferences in the left sidebar. You can simply disable email notifications for Notify me when people comment on discussions I've participated in. and you should be set! If we respond to you, we'll mention your name so you won't need to worry about not getting an email since that's a different setting. Hope that helps. :)

  • odysseus
    odysseus
    Community Member

    Notifications should be granular on a per-forum basis, as is true for other forums.

  • Thanks for the feedback. We'd be happy to pass it along to our forum software provider. :)

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