Touch ID not working on iPad Air 2, iOS 8.4.1

bobk
bobk
Community Member
in iOS

After restarting my iPad Air 2, I want to use 1 Password with mobile Safari. I go to the share menu and manually enter my master password. Next time I go to use it again in Safari, I still have to enter my master password. If I go to 1Password settings, disable touch ID, and then immediately re-enable it, it works. But obviously I don't want to have to do that every time.

1Password Version: 5.4.3
Extension Version: Not Provided
OS Version: iOS 8.4.1
Sync Type: Not Provided
Referrer: kb-search:Touch ID not working, kb:touch-id-faq

Comments

  • Ben
    Ben

    Hi @bobk,

    In order to utilize Touch ID in the extension you must first use it in the app at least once. Generally you only need to do this once after each time the device is restarted.

    Thanks!

    Ben

  • bobk
    bobk
    Community Member

    Do I understand you correctly that to use the Touch ID extension, I have to:

    1. Manually log into the app
    2. Leave the app
    3. UseTouch ID to log into the app
    4. THEN go to the web page I originally wanted to log into?

    If that's so, it's very inconvenient.

    Also, what exactly do you mean by "generally"?

  • Ben
    Ben

    What I mean is that once each time you restart the phone (or whenever the Master Password is removed from the iOS keychain -- see 1Password > Settings > Advanced > Security > Require Master Password) you will need to unlock the app first before Touch ID will be enabled in the extension.

    Thanks.

    Ben

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