Can't sync with icloud

Brock

I can't sync with iCloud
It asks if I want to merge and then it asks to unlock using my password.

Every time I try and do it. It keeps saying incorrect password even though it is correct. What is the problem

Stephen_C

You really need to provide more information so that we can help. Please tell us:

• What version of 1P for Mac you are using
• What version of 1Password for iOS you are using
• Your OS X and iOS version numbers

Stephen

Megan

Hi @Brock,

I'm sorry to hear that you're having trouble with 1Password. As Stephen mentions, your version numbers will help a lot here.

It does sound to me a bit like 1Password is finding some old or different data inside iCloud. So, when you reply, it would be helpful to know which of your devices has a full and up-to-date copy of your data on it. We may need to reset sync to ensure that your new data is in iCloud.