Touch ID doesn't work

illogos
illogos
Community Member
in iOS

why Touch ID doesn't work on my iphone 6, although it is enabled?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:touch-id-faq, ug:ios/touch-id, kb:touch-id-faq

Comments

  • Ben
    Ben

    Hi @illogos,

    Sorry to hear about the trouble with Touch ID. Could you please tell us:

    What version of 1Password for iOS you have installed
    What version of iOS your iPhone 6 is on
    Does Touch ID work to unlock the phone
    What are all of the settings you have set in 1Password > Settings > Security
    Have you already unlocked 1Password with the Master Password at least once

    Also could you please describe for us what you do, what you are expecting, and what happens instead? E.x. "I open the main 1Password for iOS app and I expect it to prompt for Touch ID but instead it prompts for the Master Password."

    Thanks!

    Ben

  • illogos
    illogos
    Community Member

    Thank you Ben for your prompt replay.
    I'm very sorry, but i accidentally have found the solution.

    I was wrong in putting my finger, cause i was sticking in putting it not in the home command but in the imagine of the fingertip of the app.
    I have to admit: i was very stupid, but you know sometime can happen.
    Strange it is, 'cause i found the solution just after your replay, and this problem lasted almost two months

    Anyway, here some answers to your questions:
    1) I have the previous version to 5.5, since i didn't reiceve any request of upgrading it.
    2) 8.1.3
    3) yes, it does
    4) lock at exit on, auto lock 10 min, touch id on

    Ben, it has been a good occasion to know you and to appreciate your availability in helping customers.

    bye bye

  • Ben
    Ben

    Great, thanks for the update! I'm glad to hear you found the solution. :)

    v5.5 is actually the latest version, so you're all set there.

    Ben

This discussion has been closed.