Cannot install iPhone version

fixmacs
fixmacs
Community Member
edited August 2015 in iOS

Have 1Password installed on a MacBook Pro. When I attempt to install 1Pass for my iPhone, the app icon BUY is greyed out and I cannot find any other means to install the iPhone app. Stuck. Cannot even get it installed. Latest iOS version on iPhone 6 Plus.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @fixmacs: Ultimately you may need to contact Apple for assistance, as iOS handles app installation. There simply isn't anything AgileBits can do if your device won't even let you install the app. :(

    However, you may be able to simply restart you device to get it to work. Also, do a Spotlight search (pull down on the home screen) for 1Password, in case it's already installed on your iPhone somewhere. But keep in mind that the iOS version is a separate purchase from the Mac version. One can't run on the other.

    Please let me know what you find. I look forward to hearing back from you! :)

  • fixmacs
    fixmacs
    Community Member

    Thank you.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Any time! Be sure to let us know if you have any other questions. We're always here to help! :)

This discussion has been closed.