iCloud sync on fresh start due to master password forgotten

Kalyana
Kalyana
Community Member
edited September 2015 in iOS

I recently deleted 1Password and redownloaded it due to forgetting my master password. How do I sync iCloud with a fresh start download? It says there is existing data when I try to set up my sync.

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @Kalyana,

    Your 1Password data in iCloud would require the same master password that you forgot, so you'll need to reset that. If you haven't already done so, you'll need to setup 1Password as a new user on your iOS device. Then you can reset your 1Password data in iCloud by following these steps:

    • Open 1Password and go to Settings.
    • Scroll down and tap Advanced, then scroll down and tap Erase iCloud Data (confirm you want to Reset iCloud Data).
    • You should see a message that confirms the data was reset and sync was disabled (tap OK).

    Now you should be able to set up iCloud sync again. If you have any questions about that or need anything else, just let us know! :)

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